Job Overview

PLEASE REVIEW THESE 3 REQUIREMENTS BEFORE APPLYING 1. COMPENSATION

$19-$22 PER HOUR Starting pay is based on experience, qualifications and leadership background, with opportunities for performance-based incentives. 2.

MINIMUM 3 YEARS OF RELEVANT EXPERIENCE REQUIRED

Candidates must have at least 3 years of professional experience in guest services, hospitality, retail, salon/spa, or a similar high-volume customer-service environment , with supervisory or leadership experience strongly preferred. 3.

EVENINGS, WEEKENDS & HOLIDAYS ARE REQUIRED

This is a leadership position in the hospitality and beauty industry. Candidates must have flexible availability and be able to work evenings, weekends and holidays as required.

SUMMARY OF RESPONSIBILITIES

Divine Designs Salon & Spa is an established, high-volume salon and spa proudly serving more than 900 guests each week . We are looking for an experienced, energetic and highly organized Salon & Spa Guest Services Supervisor to help lead our Guest Services team and provide an exceptional experience from the moment a guest arrives through checkout. This is not simply a front desk position . We are looking for someone who enjoys leading people, solving problems, taking ownership and helping a busy operation run successfully. Duties Supervise, coach and support Guest Services team members Assist with employee scheduling, coverage and daily responsibilities Provide professional and courteous guest service from arrival through checkout Accurately book, modify, confirm and cancel salon and spa reservations Understand and communicate salon and spa policies Professionally resolve guest questions and concerns Educate guests about services, packages, promotions and retail products Actively promote retail products and support sales goals Maintain clean, attractive, organized and properly stocked retail displays Accurately process payments, billing and service/product transactions Maintain and close registers according to established procedures Maintain a strong working knowledge of salon and spa services and daily operations Reinforce company policies, procedures and service standards Maintain professional communication and positive working relationships with guests, providers and team members Identify operational challenges and actively contribute solutions Participate in required meetings, training sessions and educational programs Assist management and other departments as necessary to ensure smooth daily operations Skills Minimum 3 years of relevant professional experience required Previous supervisory, leadership or management experience strongly preferred Salon/spa, hospitality, hotel, luxury retail or other high-volume guest-service experience preferred Excellent computer literacy , including experience with Microsoft software Strong leadership, communication and organizational skills Strong attention to detail and accuracy Comfortable working in a fast-paced, high-volume environment Professional appearance and demeanor Ability to remain calm, courteous and solution-oriented when handling guest concerns Retail sales experience is highly desirable Hospitality management education, leadership courses or professional customer-service training is a plus Availability Requirement Evening, weekend and holiday availability is a MUST. Because our guests rely on us during our busiest times, applicants must be willing and available to work a flexible schedule based on the needs of the business.

Compensation:

$19-$22 per hour , based on experience and qualifications, with opportunities for additional performance-based incentives. If you have the experience, availability and leadership mindset to thrive in a busy guest-focused environment, we invite you to apply and explore a career with Divine Designs Salon & Spa .

Pay:

$19.00 - $22.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person