Job Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, optimize revenue, and ensure smooth daily operations. As the Hotel General Manager, you will be responsible for maintaining high standards of hospitality, managing staff, and fostering a welcoming environment that exceeds guest expectations. Your energetic leadership will inspire your team to deliver outstanding experiences while achieving operational goals. Responsibilities Oversee the entire hotel operation, including front desk, housekeeping, food and beverage, maintenance, and guest services teams. Manage hospitality operations budgets, ensuring financial efficiency and profitability through effective revenue management strategies. Supervise staff recruitment, training, performance evaluations, and human resources processes to build a motivated and skilled team. Implement and uphold hotel guest service standards to deliver exceptional guest experiences consistently. Utilize property management systems (PMS) and hospitality reservation systems to optimize bookings, room assignments, and guest data management. Monitor hotel financial operations including budgeting, cost control, and night audit procedures to ensure fiscal health. Foster positive guest relations by addressing feedback promptly and maintaining high levels of customer service. Lead marketing initiatives and sales strategies to increase occupancy rates and revenue streams. Ensure compliance with safety regulations, hotel policies, and property standards across all departments. Coordinate with maintenance teams for property upkeep and oversee multi-line phone systems to ensure professional communication etiquette. Experience Proven supervisory experience in hospitality management or hotel operations with a track record of leading successful teams. Strong background in overseeing daily hotel operations with a focus on customer service excellence. Extensive knowledge of hospitality management practices including revenue management, budgeting, and financial operations. Experience working with property management systems (PMS), hospitality reservation systems, and multi-line phone systems. Bilingual or multilingual skills are highly desirable to serve diverse guest populations effectively. Demonstrated leadership in managing hospitality teams, human resources functions, and guest relations initiatives. Excellent managerial communication skills with the ability to motivate staff and foster a collaborative work environment. Join us as our Hotel General Manager to lead with energy, inspire your team, and create memorable experiences for every guest!

Pay:

$55,000.00 - $60,000.00 per year

Work Location:

In person