Job Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, optimize revenue, and ensure smooth daily operations. The ideal candidate will possess strong managerial skills, a deep understanding of hospitality management systems, and the ability to motivate and manage diverse teams. As the face of our hotel, you will foster a welcoming environment that exceeds guest expectations while maintaining financial health and operational efficiency. Duties Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure high standards of hospitality. Supervise and manage hospitality teams, providing leadership, coaching, and development to foster a motivated and professional workforce. Implement and monitor hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline bookings and guest data management. Manage hospitality operations budgets, including revenue management strategies, cost control measures, and financial reporting to maximize profitability. Ensure compliance with hotel guest service standards, health and safety regulations, and property policies to deliver exceptional guest experiences. Handle guest relations by resolving issues promptly, maintaining high customer service standards, and ensuring memorable stays for all visitors. Oversee human resources functions such as staffing, training programs, performance evaluations, and adherence to labor laws. Conduct regular financial operations reviews including night audits, billing accuracy, and revenue analysis to optimize financial performance. Maintain effective communication across departments through managerial meetings and multi-line phone systems with professional phone etiquette. Requirements Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong knowledge of hotel management software including Property Management Systems (PMS), hospitality reservation systems, and multi-line phone systems. Excellent leadership skills with the ability to manage diverse teams effectively in a fast-paced environment. Bilingual or multilingual abilities are highly desirable to serve a diverse clientele better. Demonstrated expertise in overseeing daily hotel operations, budgeting, revenue management, and financial oversight. Exceptional customer service skills coupled with effective managerial communication techniques. Experience managing hospitality teams within a property that emphasizes guest relations and service excellence. Knowledge of human resources practices related to staffing, training, and employee engagement initiatives. Ability to handle night audit procedures accurately while maintaining high standards of operational integrity. Join us as our Hotel General Manager to lead with energy and passion! Your leadership will shape memorable guest experiences while driving operational success—making every day rewarding for both guests and staff alike!

Pay:

$59,068.23 - $71,135.93 per year

Work Location:

In person