Guest Services Manager Doubletree Deerfield Deerfield Beach, FL Job Details Full-time $55,000 - $60,000 a year 14 hours ago Qualifications Receptionist experience within hospitality industry Full Job Description Guest Service Manager Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company values. Evaluate Team Members' job performance and conformance to regulations and recommend appropriate personnel action. Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Interpret and communicate work procedures and company policies to staff. Prepare and issue work schedules, deadlines, and duty assignments for front office staff. Analyze financial activities of department and provide input into budget planning and preparation processes. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. Follow sustainability guidelines and practices related to company's programs. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Ensure overall guest satisfaction. Perform other duties as requested by management. Position Requirements High School diploma or equivalent preferred. Previous front desk experience equivalent training required. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. About Doubletree Deerfield At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.