Hotel Front Desk Manager TM Hospitality

• 2.0 Doral, FL Job Details Full-time $50,000
• $55,000 a year 9 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Employee discount Opportunities for advancement Food provided Qualifications Spanish Customer communication Teamwork Resort experience English Attention to detail Organizational skills Receptionist experience within hospitality industry Hotel experience Full Job Description Aloft Miami Doral | Doral, FL Aloft Miami Doral is seeking an experienced, energetic, and service-driven Front Desk Manager to lead our Front Office team and ensure an exceptional guest experience from arrival through departure.

The ideal candidate is a hands-on hospitality professional with previous hotel and Front Desk experience, strong leadership skills, and the ability to manage a fast-paced operation while maintaining excellent Marriott service standards. Key Responsibilities Lead, supervise, train, and support the Front Desk team. Ensure exceptional guest service and promptly address guest concerns and service recovery situations. Oversee daily Front Office operations, including arrivals, departures, room assignments, billing, and guest requests. Monitor Front Desk procedures to ensure accuracy, efficiency, and compliance with hotel standards. Assist with scheduling and staffing based on occupancy and operational needs. Coach and develop Front Desk Agents and Supervisors to maintain strong performance and service standards. Coordinate closely with Housekeeping, Engineering, Sales, and other departments to ensure smooth hotel operations. Monitor guest feedback and follow up on service opportunities. Ensure proper handling of cash, credit cards, deposits, and Front Desk transactions. Maintain a professional, welcoming, and organized Front Desk environment. Assist hotel leadership with operational reports, procedures, and other Front Office responsibilities as needed. Qualifications Fluent in English and Spanish

• required. Previous hotel experience
• required. Previous Front Desk experience
• required.

Previous supervisory or management experience in hospitality strongly preferred. Strong leadership, communication, and customer service skills. Ability to handle guest concerns professionally and make decisions in a fast-paced environment. Strong organizational skills and attention to detail. Comfortable working with hotel PMS and Front Office systems. Marriott experience is strongly preferred. Experience with Lightspeed and GXP is a plus. Flexible availability, including weekends and holidays as required by hotel operations. Professional references are required. Benefits We offer a competitive benefits package, including: Competitive salary Health insurance Paid time off Employee hotel discounts Opportunities for professional growth and advancement Supportive and team-oriented work environment About the Hotel Aloft Miami Doral is part of the Marriott portfolio and offers a modern, energetic hospitality environment focused on creating memorable guest experiences. We are looking for a Front Desk Manager who takes ownership, leads by example, and is passionate about developing a strong Front Office team.

Location:

Aloft Miami Doral

•

Doral, Florida Position:

Full-Time Pay:

$50,000.00

• $55,000.

00 per year

Benefits:

Dental insurance Employee discount Food provided Free parking Health insurance Paid time off

Experience:

Hotel:

3 years (Required)

Language:

English (Preferred) Spanish (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Doral, FL 33172 (Required)

Work Location:

In person