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UF Health

Guest Services Manager | Patient Experience | Variable | Full-Time

Pay: Not specified
Posted: 6 weeks ago
Location: Gainesville, FL (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 9/30/2026

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Based on Florida data

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What they do

A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.

$60,882 / year median in Florida

+8% projected growth

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Job Description

Overview The Guest Services Manager oversees the Guest Experience at the hospital's entrances and information desks. The Guest Services Manager collaborates with hospital departments to develop initiatives that deliver high quality customer service with the goal to elevate the first impression. The Manager builds programs that prevents and provides prompt resolution to guest concerns, ensures a welcoming environment of care, and sustains effective and efficient daily operations. This person provides daily support and direct management oversight of the Guest Services Specialists and ensures hospitality standards are met. This person role models the hospital's values and is seen as a key contact for training and developing hospitality programs.
Qualifications Minimum Education and Experience Requirements:
Bachelor's degree required in a business, healthcare, or related service field.
Experience:
Experience includes supervising the work of others and customer service. Must demonstrate professionalism with excellent interpersonal skills. Computer skills include proficiency in Microsoft Word, Excel, and Power Point. Basic knowledge of project management and applicable experience in working on complex projects that support Department Goals. Ability to manage multiple responsibilities and meet multiple deadlines with excellent organizational skills and a strong attention to detail. Must successfully pass a FBI Level 2 screening for this position.
Licensure/Certification/Registration:
Must successfully pass a FBI Level 2 screening for this position.
Qualifications:
Minimum Education and Experience Requirements:
Bachelor's degree required in a business, healthcare, or related service field.
Experience:
Experience includes supervising the work of others and customer service. Must demonstrate professionalism with excellent interpersonal skills. Computer skills include proficiency in Microsoft Word, Excel, and Power Point. Basic knowledge of project management and applicable experience in working on complex projects that support Department Goals. Ability to manage multiple responsibilities and meet multiple deadlines with excellent organizational skills and a strong attention to detail. Must successfully pass a FBI Level 2 screening for this position.
Licensure/Certification/Registration:
Must successfully pass a FBI Level 2 screening for this position.