Front Desk Supervisor Zieg Hospitality Corporation Jacksonville, FL Job Details Full-time 2 hours ago Qualifications Guest reservation booking Customer communication Staff supervision Managing teams in a customer support role Coaching Greeting customers Managing hospitality teams Mid-level Frontline customer support management Team development Hotel and accommodations guest check-out Professional development support Team training Organizational skills Property management systems (PMS) Leading team collaboration initiatives Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Leadership Team motivation (leadership skill) Communication skills Full Job Description Join Our Team as a Front Desk Supervisor - Lead the Welcome! At Zieg Hospitality Corporation, we believe the front desk is more than a place to check in and check out — it's where the guest experience begins. We're a hospitality family dedicated to creating welcoming, memorable stays, and we're looking for a Front Desk Supervisor who is ready to lead our team and make every guest feel at home. As our Front Desk Supervisor, you'll be a key leader on the front lines of the hotel. You'll support the Front Desk team, ensure smooth daily operations, and help create an environment where both guests and associates feel valued. A Day in the Life of Our Front Desk Supervisor Your day might begin by reviewing arrivals and departures, checking the day's occupancy, and connecting with your team to make sure everyone is prepared for what's ahead. Throughout the day, you'll be the go-to leader for the Front Desk team — helping associates navigate guest requests, resolving concerns, supporting check-ins and check-outs, and making sure our service standards are consistently delivered. You'll work closely with housekeeping, maintenance, and hotel leadership to keep operations running smoothly. Whether you're coaching a team member, assisting a guest, or jumping in during a busy arrival period, you'll lead by example and help set the tone for exceptional hospitality. What Makes This Role Amazing? As our Front Desk Supervisor, you'll have the opportunity to: Lead with

Purpose:

Support, coach, and motivate Front Desk associates to deliver outstanding service.

Welcome Every Guest:

Create a warm, professional, and memorable first impression for every arrival. Be a

Problem Solver:

Handle guest concerns with professionalism, empathy, and sound judgment.

Keep Operations Moving:

Help oversee daily Front Desk activities, including arrivals, departures, reservations, payments, and guest requests.

Develop Your Team:

Train new associates, provide ongoing coaching, and recognize team members for great performance.

Collaborate Across Departments:

Partner with Housekeeping, Maintenance, and leadership to ensure a seamless guest experience. Lead by

Example:

Jump in wherever needed during busy periods and demonstrate the teamwork and service standards we expect from our associates.

Create Memorable Experiences:

Look for opportunities to go above and beyond and turn a good stay into a great one. What You'll Bring to the Table A genuine passion for hospitality and creating positive guest experiences. Previous hotel Front Desk or guest service experience; supervisory experience preferred. Strong communication and interpersonal skills. The ability to remain calm, professional, and solution-focused in a fast-paced environment. Strong organizational skills and attention to detail. Experience with hotel property management systems is a plus. The ability to train, coach, motivate, and hold associates accountable. A positive, team-oriented attitude and willingness to lead from the front. Flexibility to work a variety of shifts, including evenings, weekends, and holidays as needed. A professional appearance and commitment to representing Zieg Hospitality with pride. Why Zieg Hospitality Corporation? Because at Zieg, your growth is our priority. We believe our associates are the heart of our hotels. We're committed to creating a workplace where people are encouraged to grow, recognized for their contributions, and supported in reaching their goals. As a Front Desk Supervisor, you'll have the opportunity to build your leadership skills, develop your hospitality career, and make a meaningful impact on both our guests and your fellow associates. Ready to Lead the Welcome? If you're a hospitality professional who loves working with people, enjoys solving problems, and is ready to take the next step in your career, we want to meet you! Join Zieg Hospitality Corporation and help lead a Front Desk team that makes every guest feel welcomed, valued, and at home. Apply today and become part of a team where your leadership makes a difference every day. Zieg Hospitality Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. About Zieg Hospitality Corporation Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we're not just building hotels—we're building careers and unforgettable guest journeys.