Front Desk Supervisor — La Quinta by Wyndham Lake Mary La Quinta by Wyndham Lake Mary is an independently owned hotel operating under a major national brand. We're looking for an experienced Front Desk Supervisor to lead our front office team — a great opportunity for a hospitality professional ready to step into a leadership role. What you'll do: Oversee daily front desk operations and supervise front desk agents across shifts. Handle guest check-in/check-out, reservations, and escalated guest concerns with professionalism and a service-first attitude. Train, coach, and schedule front desk staff, and step in to cover shifts as needed. Monitor room inventory, rates, and daily reports for accuracy. Coordinate with housekeeping, maintenance, and management to keep operations running smoothly. Ensure brand standards and safety/security procedures are followed. Assist the General Manager and Assistant General Manager with administrative and operational tasks. What we're looking for: Minimum 3 years of verifiable, hands-on hotel front desk experience is required — please be prepared to provide references that can confirm this. Prior supervisory or lead experience preferred. Strong communication and problem-solving skills, and the ability to stay calm and professional under pressure. Experience with Sabre SynXis PMS strongly preferred. Flexible availability, including weekends and holidays. A positive, team-oriented attitude and genuine commitment to guest service.

Pay:

$15.50 - $17.00 per hour Expected hours: 32.0 - 48.0 per week

Benefits:

Employee discount

Work Location:

In person