Overview Join our dynamic hospitality team as a Hotel Front Office Supervisor, where you'll lead the front desk operations with energy and enthusiasm! This pivotal role involves overseeing guest check-in and check-out processes, managing guest relations, and ensuring exceptional customer service at every touchpoint. Your leadership will set the tone for a welcoming atmosphere, inspiring your team to deliver memorable experiences. If you thrive in a fast-paced environment and have a passion for hospitality management, this is your opportunity to shine in a vibrant resort or hotel setting. Duties Supervise daily front desk activities, including guest registration, room assignments, and billing procedures to ensure smooth operations. Lead and motivate front desk staff to deliver outstanding guest services with professionalism and warmth. Handle guest inquiries, complaints, and special requests promptly and effectively to maximize satisfaction. Oversee night audit procedures, ensuring accurate financial reconciliation and reporting at the end of each shift. Manage multi-line phone systems with excellent phone etiquette to assist guests and coordinate internal communication seamlessly. Maintain comprehensive guest records and ensure data accuracy for reservations, billing, and loyalty programs. Support the training and development of team members in hospitality standards, hotel management protocols, and guest relations best practices. Experience Proven experience in hotel management or front desk supervision within a resort or hotel environment. Strong background in hospitality management with an emphasis on customer service excellence. Multilingual or bilingual skills are highly desirable to serve diverse guests effectively. Familiarity with night audit procedures, multi-line phone systems, and guest services operations. Demonstrated ability to handle guest relations professionally while maintaining high standards of hospitality. Knowledge of hotel experience systems and software used for reservations, billing, and reporting is preferred. Excellent communication skills with a focus on phone etiquette and multi-tasking in busy settings. Embark on a rewarding career where your leadership transforms guest experiences into lasting memories! We are committed to fostering an inclusive environment that values hospitality excellence, teamwork, and personal growth—making every day at work inspiring and fulfilling.

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person