Guest Services Supervisor

BEST WESTERN TALLAHASSEE-DOWNT

Tallahassee, FL Job Details Part-time | Full-time $15.00 - $15.50 an hour 1 day ago Qualifications Resort experience Multilingual Night audit Attention to detail Multi-line phone systems

Full Job Description Front Desk Duties:

Greet and check in guests in a friendly and efficient manner. Answer phone calls and handle reservations and guest inquiries. Assist guests with check-out procedures and process payments. Provide information about local attractions, services, and amenities. Address and resolve guest issues or complaints with professionalism and courtesy.

Night Auditor Duties:

Perform end-of-day accounting procedures, including balancing accounts and generating reports. Review and verify guest folios and resolve discrepancies. Ensure the security and safety of the property during the night shift. Monitor and manage the front desk operations and guest service during overnight hours. Maintain accurate records of nightly transactions and audits.

Qualifications:

Previous experience in a hotel front desk or similar customer service role preferred. Basic knowledge of accounting and financial procedures. Excellent communication and interpersonal skills. Strong attention to detail and ability to handle multiple tasks simultaneously. Ability to work independently and maintain a professional demeanor. Flexibility to work night shifts, weekends, and holidays as needed. Summary As a Hotel Operations Associate, you will be essential in delivering outstanding customer service and ensuring a seamless guest experience at our establishment. Reporting to the Front Desk Manager, you will utilize your core skills in hospitality and communication to assist guests with check-ins, inquiries, and reservations. Your premium skills in hotel management and multilingual communication will enhance guest relations, while your relevant experience with multi-line phone systems will ensure efficient operations. Join our team to contribute to a welcoming atmosphere and uphold our commitment to exceptional service in the hospitality industry.

Job Types:

Full-time, Part-time Pay:

$15.00 - $15.50 per hour Expected hours: 20.0 - 30.0 per week

Work Location:

In person