We are seeking an energetic and detail-oriented Hotel Operations Manager to lead daily hotel functions, ensure outstanding guest services, and drive operational excellence. This pivotal role involves overseeing all aspects of hotel management, supervising staff, managing revenue and budgets, and maintaining the highest standards of hospitality. If you thrive in a dynamic environment and are passionate about delivering top-tier guest experiences, this opportunity is for you! Duties Oversee daily hotel operations, including front desk activities, guest services, and housekeeping coordination Supervise and motivate staff members to ensure excellent customer service and efficient teamwork Manage revenue streams through effective pricing strategies, budgeting, and cost control measures Ensure compliance with hotel policies, safety regulations, and quality standards across all departments Handle guest relations proactively by resolving issues swiftly and maintaining high satisfaction levels Coordinate with human resources for staff recruitment, training, performance evaluations, and scheduling Oversee night audit procedures to ensure accurate financial reporting and operational continuity Requirements Proven supervising experience in hospitality or hotel management roles 3-5 years of previous hotel industry experience required Strong leadership skills with the ability to motivate diverse teams in a fast-paced environment IHG/Hilton brand experience, preferred Excellent customer service skills with a focus on guest satisfaction and relations Knowledge of hospitality management systems, multi-line phone systems, and front desk operations Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively Experience in revenue management, budgeting, human resources, and hotel operations is essential Ability to handle night audit procedures and manage guest complaints professionally Join us as a Hotel Operations Manager to lead a vibrant team dedicated to creating memorable stays for our guests. Bring your passion for hospitality management, leadership skills, and commitment to excellence to this exciting role!

Benefits:

Employee assistance program Employee discount Paid time off Referral program

Education:

Bachelor's (Preferred)

Experience:

Hotel Operations Manager:

1 year (Preferred)

IHG/Hilton Brand:

1 year (Preferred)

Work Location:

In person