Front Desk Supervisor Sonesta Select Atlanta Airport North - 3.0 Hapeville, GA Job Details Full-time $18 - $21 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Staff supervision Operations management Team supervision Multilingual Phone communication Night audit In-person customer service Managing hospitality teams Hospitality Management Property management systems (PMS) Telephone systems Multi-line phone systems Team motivation (leadership skill) Office phone management Full Job Description Job Overview We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee the front desk operations at our hospitality establishment. The ideal candidate will possess strong leadership skills, exceptional guest service abilities, and a solid background in hotel management. This role is pivotal in ensuring a seamless guest experience, managing staff, and maintaining high standards of hospitality. Fluency in multiple languages and experience with night audits are considered valuable assets. The Front Desk Supervisor will serve as the face of our hotel, fostering guest relations and ensuring operational efficiency. Responsibilities Supervise front desk staff to ensure efficient check-in and check-out processes Oversee guest services, addressing guest inquiries, complaints, and special requests with professionalism and courtesy Manage multi-line phone systems, ensuring prompt and courteous phone etiquette Coordinate reservations, cancellations, and room assignments to optimize occupancy Conduct night audits to reconcile daily financial transactions and ensure accuracy of records Train and mentor front desk team members on hotel policies, procedures, and customer service standards Maintain a welcoming environment that promotes guest satisfaction and loyalty Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations Monitor guest relations to uphold high standards of hospitality and resolve issues promptly Requirements Proven experience in hospitality management or hotel front desk operations Strong customer service skills with a focus on guest satisfaction Bilingual or multilingual abilities are highly desirable to assist diverse guests Previous experience with night audit procedures is preferred Excellent communication skills, including phone etiquette and handling multi-line phone systems Leadership qualities with the ability to supervise and motivate staff effectively Knowledge of hotel management software and reservation systems Ability to work flexible hours, including nights if necessary Hospitality or hotel management certification is a plus This position offers an exciting opportunity for a dedicated hospitality professional to lead our front desk team while delivering exceptional guest experiences.

Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person