Overview Join our dynamic hospitality team as a Hotel General Manager, where you will lead the overall operations of a bustling hotel property. This pivotal role demands a passionate leader who can oversee daily hotel functions, ensure exceptional guest experiences, and drive business growth. As the face of the hotel, you will inspire and manage teams, optimize revenue streams, and uphold the highest standards of hospitality management. Your energetic leadership will create a welcoming environment that delights guests and motivates staff alike, fostering a culture of excellence and continuous improvement. Responsibilities Oversee all aspects of daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance. Supervise and develop hospitality teams to ensure they deliver outstanding guest services aligned with property standards. Manage hospitality operations budgets, including revenue management strategies to maximize profitability while maintaining quality service. Implement and uphold hotel guest service standards to ensure an exceptional experience for every visitor. Utilize property management systems (PMS) and hospitality reservation systems to optimize bookings, monitor occupancy rates, and streamline operations. Lead human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws. Maintain effective communication with staff through managerial communication practices and foster teamwork across departments. Oversee financial operations including budgeting, expense control, night audit procedures, and financial reporting to ensure fiscal health. Enhance guest relations by addressing concerns promptly and ensuring high levels of customer satisfaction through personalized service. Coordinate with night audit teams to reconcile daily transactions and prepare reports for senior management. Ensure adherence to hotel policies, safety regulations, and property management standards to maintain a secure environment for guests and staff. Hotel management experience will be considered in leu of College degree. Skills Prior Hilton Hotel Management experience is a plus. Proficiency in Hilton's PEP PMS, Kipsu, Onity Lock System, Tool-kit, Front Desk Operations and Hilton Brand Standards required. Proven supervising experience within the hospitality industry with strong team management skills. Deep understanding of hospitality management principles including revenue management and customer service excellence. Experience managing hospitality operations budgets with a focus on financial management and cost control. Exceptional leadership qualities combined with excellent managerial communication skills to motivate teams and foster collaboration. Strong background in human resources practices related to staffing, training, and employee relations within a hotel setting. Knowledge of hotel guest service standards, guest relations strategies, and phone etiquette for professional communication. Ability to oversee night audit procedures ensuring accurate financial reconciliation at the close of each day. Multilingual or bilingual abilities to communicate effectively with diverse guests and staff members. Embark on this exciting journey as a Hotel General Manager where your energetic leadership will shape memorable guest experiences while driving operational success!

Additional incentive:

up to $10,000 annual bonus based on property goals regarding GOP Performance, Revenue, Budget and Brand Compliance.

Pay:

$48,000.00 - $51,000.00 per year Application Question(s): Do you have experience with Hilton PMS? Years of experience in leu of a degree will be considered.

Experience:

Hotel Management:

5 years (Preferred)

Work Location:

In person