• This is a hourly non-exempt position that will earn the salary posted provided the minimum 5 days and 48 hours work week is met each week.
• All hours over 40 hours are paid at regular time and every hour over is paid OT 1.5 times
• This position does require the candidate work night audit shifts min of 2 nights per week or as the need of the hotel arises
• The main responsibility of a hotel front desk manager is to check guests in and out.

They verify guests' registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk manager will ensure that all dues are clear and the key is handed over. The front desk agent will also ensure the lobby and certain public spaces stay clean. Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times.

FRONT DESK

Manager

DUTIES AND RESPONSIBILITIES

Greet guests and patrons as they arrive. Ask if guests have a prior booking. Manage the registration process Ask for identification and ensure that the provided information are accurate Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Manage accurate accounting of all rooms Take reservations over the telephone, through emails and in person Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions Refer guests to appropriate departments to resolve complaints or provide suggestions Compute bills and take payments Provide guests with directions around the hotel Contact housekeeping and maintenance departments when a problem is reported Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them Reporting and ledger balancing Ensure all front of house is current on all brand training Train new agents Assist in areas of need Other duties may be assigned by supervisor at their discretion. Property is operating on Marriott's new

Agilysys Stay PMS System Job Type:

Full-time Pay:

$35,700.00 - $37,500.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Branded Hotel:

1 year (Required)

Work Location:

In person