Job Overview PWW Hospitality, a growing property management company is seeking a dynamic and energetic Hotel General Manager to lead our hospitality team and oversee all facets of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial performance, and foster a welcoming environment for both guests and staff. The ideal candidate will possess strong managerial skills, multilingual capabilities, and extensive experience in hospitality management. As the face of the hotel, you will ensure that every guest experience exceeds expectations while maintaining operational efficiency and profitability. Duties Oversee daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments Lead and supervise hospitality teams to deliver exceptional guest services aligned with hotel standards Manage hospitality operations budgets, ensuring financial targets are met through effective revenue management and cost control strategies Implement and uphold property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data accuracy Develop and enforce hotel guest service standards to enhance guest satisfaction and foster positive relations Conduct regular team management activities such as training, performance evaluations, and human resources functions Monitor night audit procedures, front desk operations, multi-line phone systems, phone etiquette, and guest relations to ensure seamless service delivery Drive revenue growth by analyzing financial operations, implementing strategic initiatives, and managing hospitality sales efforts Maintain compliance with hotel policies, safety regulations, and property management protocols Skills Multilingual or bilingual proficiency to communicate effectively with diverse guests and staff Proven experience overseeing daily hotel operations with a strong background in hospitality management Supervisory experience leading hospitality teams in fast-paced environments Expertise in revenue management, budgeting, and managing hospitality operations budgets Skilled in using property management systems (PMS), hospitality reservation systems, and other relevant property technology tools Excellent managerial communication skills to motivate teams and coordinate cross-departmental activities Strong customer service orientation with a focus on exceeding guest expectations Knowledge of human resources practices within the hospitality industry including hiring, training, and staff development Ability to handle financial operations such as night audit procedures, financial reporting, and cost control measures Leadership qualities that inspire teamwork, accountability, and continuous improvement Join us as a Hotel General Manager if you're ready to lead with energy, inspire your team to deliver outstanding guest experiences, and drive the success of a vibrant hospitality environment. Your leadership will shape memorable stays for our guests while fostering a positive workplace culture built on excellence.

Pay:

$55,300.00 - $66,800.00 per year

Benefits:

Employee discount

Work Location:

In person