Lead a locally owned hotel where your work directly shapes the guest experience and supports the growth of the Eagle Grove community. The Grove Inn and Suites is seeking a motivated, dependable, and guest-focused Hotel Manager to oversee daily operations and help create a clean, welcoming, and well-run property. This is a hands-on leadership role for someone who enjoys working with people, solving problems, supporting a team, and taking pride in providing excellent service. Key Responsibilities

• Manage day-to-day hotel operations, including front desk activity, reservations, guest services, housekeeping coordination, and overall property readiness.
• Lead, schedule, train, and support team members to promote consistency, accountability, and a positive workplace culture.
• Deliver an exceptional guest experience by responding promptly, professionally, and thoughtfully to guest needs, concerns, reviews, and feedback.
• Monitor reservations, occupancy trends, room rates, and revenue opportunities to help meet business goals and support continued growth.
• Support marketing efforts, community outreach, and relationship building to increase awareness, strengthen local partnerships, and drive bookings.
• Maintain high standards for cleanliness, safety, appearance, and quality throughout guest rooms, common areas, exterior spaces, and back-of-house areas.
• Coordinate maintenance needs, vendor communication, supply ordering, inventory management, and follow-up on property improvements.
• Handle administrative responsibilities such as reporting, cash handling oversight, invoice review, recordkeeping, and communication with ownership.
• Ensure compliance with hotel policies, applicable laws, safety procedures, privacy expectations, and operational standards.
• Keep ownership informed of staffing needs, guest feedback, maintenance priorities, financial performance, and opportunities to improve the property and guest experience. Qualifications
• Previous experience in hotel operations, hospitality, property management, customer service, or team supervision is preferred.
• Strong leadership skills with the ability to coach, motivate, communicate expectations, and hold team members accountable.
• Excellent communication, organization, problem-solving, decision-making, and guest service skills.
• Ability to manage multiple priorities, remain calm under pressure, respond to changing needs, and work independently.
• Comfort using reservation systems, email, basic office software, online platforms, and guest review tools.
• Professional, reliable, detail-oriented, and committed to maintaining high standards for service, cleanliness, and property presentation.
• Availability to work a flexible schedule, including some evenings, weekends, holidays, or on-call needs as hotel operations require. What We Offer
• A meaningful opportunity to lead a locally owned hotel serving Eagle Grove and surrounding communities.
• A hands-on leadership role with visible impact on guest satisfaction, property performance, and business growth.
• Competitive compensation based on experience plus bonus plan.
• A supportive ownership group and a community-focused environment where initiative, service, and follow-through are valued.
• The chance to build relationships with guests, local businesses, and community partners while helping the hotel continue to grow.

The Grove Inn and Suites is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected status under applicable law.

Pay:

$42,000.00 - $52,000.00 per year

Work Location:

In person