Job Summary We are seeking a dynamic and hands-on Hotel General Manager to lead our hospitality operations with energy, expertise, and a customer-centric approach. This role offers an exciting opportunity to oversee all aspects of hotel management, ensuring exceptional guest experiences while maintaining operational excellence. The ideal candidate will be passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment. Housing is included, providing a seamless living experience that supports your focus on delivering outstanding service. As the driving force behind daily hotel functions, you will inspire your team to achieve excellence and foster a welcoming atmosphere for all guests. Responsibilities Oversee all daily hotel operations, including front desk management, guest services, housekeeping, maintenance, and food & beverage services. Supervise hospitality teams across departments, ensuring high standards of customer service and guest satisfaction are consistently met. Manage hospitality operations budgets, including revenue management strategies and expense control to maximize profitability. Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data accuracy. Lead human resources functions such as hiring, training, performance evaluations, and team management to cultivate a motivated and professional staff. Maintain hotel guest service standards by monitoring guest relations, resolving complaints promptly, and ensuring memorable experiences for every visitor. Coordinate with night audit teams to ensure financial accuracy and complete daily financial operations including billing and reconciliation. Implement hotel policies aligned with industry best practices and ensure compliance with safety regulations and property standards. Foster effective managerial communication across departments to promote teamwork and operational efficiency. Engage in revenue management initiatives by analyzing market trends, adjusting pricing strategies, and maximizing occupancy rates. Develop marketing strategies to increase occupancy levels while maintaining excellent guest relations. Requirements Proven supervisory experience in hospitality management or hotel operations with a track record of leading successful teams. Strong knowledge of hotel management systems (PMS), property management software, and hospitality reservation platforms. Excellent leadership skills with the ability to motivate staff and manage diverse teams effectively. Exceptional customer service skills with a focus on creating welcoming environments for guests from diverse backgrounds; bilingual or multilingual abilities are highly valued. Experience managing hospitality operations budgets, financial management, and revenue strategies. Familiarity with night audit procedures, front desk operations, multi-line phone systems, phone etiquette, and guest services standards. Ability to oversee daily hotel functions including human resources activities such as hiring, training, and performance evaluations. Strong communication skills for clear managerial directives and effective guest interactions. Knowledge of resort or hotel experience preferred; previous experience managing hospitality teams in a fast-paced environment is ideal. Join us as our Hands-On Hotel General Manager—where your leadership fuels memorable guest experiences! Enjoy the benefits of housing included as you lead a vibrant team dedicated to excellence in hospitality management. Your passion for service combined with your operational expertise will make a lasting impact on our guests' stay while advancing your career in the thriving world of hospitality!

Pay:

$37,000.00 - $67,000.00 per year

Experience:

Hospitality:

3 years (Preferred) Revenue management: 3 years (Preferred)

Work Location:

In person