Hotel General Manager - Candlewood Suites Champaign IL SSG Hotels Champaign, IL Job Details Full-time From $50,000 a year 1 day ago Benefits Paid time off Employee discount Qualifications Multilingual Team development Hiring Multi-line phone systems Property management Full Job Description Overview Join our dynamic team as a Hotel General Manager, leading the daily operations of a vibrant hospitality property. In this pivotal role, you will oversee all aspects of hotel management, ensuring exceptional guest experiences, operational excellence, and financial performance. Your leadership will inspire teams, optimize revenue, and uphold the highest standards of hospitality service. This is an exciting opportunity for a motivated professional passionate about creating welcoming environments and driving business success. Responsibilities Oversee all daily hotel operations, including front desk, housekeeping & maintenance, Lead and supervise hospitality teams to deliver outstanding guest service aligned with property standards Manage hotel budgets, control expenses, and maximize revenue through effective pricing strategies and sales initiatives Implement and monitor property management systems (PMS) and hospitality reservation platforms to ensure seamless guest experiences Develop and maintain strong guest relations by addressing inquiries, resolving issues promptly, and ensuring high satisfaction levels Ensure compliance with health and safety regulations, hotel policies, and industry standards Coordinate human resources functions such as hiring, training, performance evaluations, and staff development Utilize managerial communication skills to motivate teams, facilitate meetings, and foster a positive work environment Maintain accurate financial records, prepare reports on operational performance, and oversee billing processes Promote a culture of excellence in customer service by setting clear standards for guest interactions and hotel cleanliness Experience Proven supervisory experience in hospitality management or hotel operations with demonstrated leadership skills Strong background in overseeing daily hotel functions including front desk operations, housekeeping, maintenance, and food services Experience managing hospitality budgets, revenue management strategies, and financial operations within a hotel setting Familiarity with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and phone etiquette Excellent communication skills in multiple languages; bilingual or multilingual abilities are highly desirable Prior experience in managing hospitality teams with a focus on human resources practices and team development Knowledge of guest service standards and commitment to delivering exceptional customer experiences Ability to handle complex situations with professionalism while maintaining a positive attitude under pressure This role offers an engaging environment where your leadership can truly make an impact. We value energetic professionals dedicated to elevating the guest experience while driving operational success. If you thrive in fast-paced settings and possess a passion for hospitality excellence — we want to hear from you!

Pay:

From $50,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person