Dual Director of Front Office White Lodging Services Corporation - 3.6 Chicago, IL Job Details $61,013 - $76,266 a year 8 hours ago Benefits Paid parental leave Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Referral program Qualifications Telephony Customer communication Hotel policy compliance Managing teams in a customer support role Coaching Customer satisfaction tracking Managing hospitality teams Frontline customer support management Quality improvement leadership Team development Hotel and accommodations guest check-out Professional development support Mentoring Property management systems (PMS) Financial performance measurement Hotel and accommodations guest complaints handling Business operations Customer satisfaction improvement Senior level Cross-functional collaboration POS systems Leadership Team motivation (leadership skill) Communication skills Performance evaluation

Full Job Description Description Summary:

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Responsibilities:

What You'll Do Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery. Develop and implement department strategies that improve financial performance and guest satisfaction. Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development. Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements. Collaborate with other departments to drive alignment and communication for an optimal guest experience. Monitor and analyze guest service scores and implement corrective actions to continuously improve results. What You'll Bring Previous front office leadership experience, preferably in a full-service hotel environment. Strong communication and problem-solving skills with a focus on guest and associate satisfaction. Ability to develop and motivate teams while managing multiple operational priorities. Experience with hotel systems (PMS, POS) and strong understanding of front office procedures. Proven ability to drive performance results and uphold hospitality standards.

Other information:

What You Can Look Forward To Day 1 Medical, Dental and Vision insurance Paid Parental Leave Vacation/Paid Time Off (PTO) with rollover 401(k) with company match Complimentary wellness tools Unlimited referral bonuses Leadership development opportunities Tuition reimbursement Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Compensation starts at range between $61,013.00 and $76,266.00 annual salary with 15% bonus potential