Job Overview We are seeking a dynamic and energetic Hotel Operations Manager to lead and oversee the daily functions of our hospitality establishment. This pivotal role involves managing all aspects of hotel operations, ensuring exceptional guest experiences, and driving operational excellence. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to motivate and manage diverse teams. Fluency in multiple languages or bilingual capabilities are highly valued to enhance guest relations and team communication. Join us to create memorable stays for our guests while maintaining efficient, profitable hotel operations. Duties Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services Supervise and manage hospitality teams, fostering a positive work environment and ensuring high performance standards Implement and uphold hotel management standards, including guest service protocols and property maintenance procedures Manage hospitality reservation systems (PMS) and property management systems to optimize booking efficiency and accuracy Monitor revenue management strategies to maximize occupancy rates and profitability Oversee budgeting processes, manage hospitality operations budgets, and ensure financial targets are met or exceeded Maintain excellent customer service standards by addressing guest concerns promptly and professionally Utilize multi-line phone systems with proper phone etiquette to handle inquiries efficiently Lead human resources activities such as hiring, training, performance evaluations, and staff development Ensure compliance with health, safety, and hospitality regulations while managing operational risks Experience Proven supervisory experience in hotel or hospitality management roles with demonstrated leadership capabilities Extensive knowledge of hotel management practices, including revenue management, financial operations, and guest services Experience overseeing daily hotel operations using property management systems (PMS) and hospitality reservation platforms Strong background in managing hospitality teams across various departments with excellent managerial communication skills Bilingual or multilingual abilities are preferred to enhance communication with diverse guests and staff members Familiarity with managing hospitality operations budgets, financial reporting, and human resources functions Prior experience in customer service roles within the hospitality industry is highly desirable Knowledge of multi-line phone systems, phone etiquette, and guest relations best practices Join us as a Hotel Operations Manager to lead our team toward delivering outstanding guest experiences while driving operational success. We value energetic leaders who thrive in fast-paced environments and are committed to excellence in hospitality.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person