Front Desk Manager Kinseth Hospitality - 2.7 Glenview, IL Job Details Full-time $70,000 - $75,000 a year 6 days ago Benefits Free parking Commuter assistance Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Employee discount Professional development assistance Life insurance Referral program Food provided Retirement plan Qualifications Resort experience Multilingual Night audit Multi-line phone systems OPERA Full Job Description Job Summary We are seeking a dynamic and energetic Front Desk Manager to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will be the welcoming face of our property, ensuring seamless guest experiences from check-in to check-out. Your leadership will foster a positive environment, uphold exceptional customer service standards, and manage daily front desk activities efficiently. If you thrive in a fast-paced hospitality setting and possess a passion for guest relations, this is the perfect opportunity to showcase your skills and make a meaningful impact. Duties Oversee all front desk operations, including guest check-in/check-out, reservations, and inquiries, ensuring a smooth and welcoming process. Manage multi-line phone systems, handle guest requests promptly, and provide accurate information about hotel services and local attractions. Utilize property management systems (PMS) such as OPERA to process reservations, cancellations, and billing with precision. Lead and train front desk staff on hospitality management best practices, phone etiquette, and customer service excellence. Implement hotel emergency procedures effectively during incidents or safety concerns to ensure guest safety at all times. Coordinate with housekeeping, maintenance, and other departments to meet guest needs swiftly and efficiently. Resolve guest complaints or issues proactively through customer service problem-solving techniques while maintaining professionalism and courtesy. Experience Proven experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments. Strong knowledge of hotel management systems such as OPERA or similar property management software (PMS). Bilingual or multilingual skills are highly desirable to enhance guest communication across diverse populations. Experience in handling night audits and managing multi-line phone systems is preferred. Familiarity with hotel emergency procedures, guest services protocols, and resort operations is advantageous. Exceptional customer service skills with the ability to communicate effectively via phone and in person while demonstrating excellent phone etiquette. Previous leadership experience in a hospitality setting that emphasizes guest relations, client communication, and team coordination. Join us to lead our front desk team with energy and dedication! We are committed to creating an engaging work environment where your hospitality expertise can shine while delivering memorable experiences for every guest who walks through our doors.

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) Commuter assistance Dental insurance Employee assistance program Employee discount Flexible spending account Food provided Free parking Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person