A leading, globally recognized hotel brand is seeking a dynamic and guest-focused Guest Service Manager to lead our front-of-house team. Located in a prime area, our property is known for delivering reliable comfort and exceptional service to both business and leisure travelers. If you are a passionate hospitality leader who thrives in a fast-paced environment and excels at coaching teams to deliver outstanding guest experiences, we want to hear from you.

Key Responsibilities Team Leadership:

Recruit, train, schedule, and mentor front desk agents, night auditors, and guest services staff to ensure high performance and morale.

Guest Relations:

Resolve guest opportunities promptly and professionally, ensuring a high level of satisfaction and repeat business.

Operations Management:

Oversee daily check-in/check-out processes, audit guest accounts, manage room inventory, and coordinate closely with housekeeping and maintenance departments.

Financial Oversight:

Manage the front office budget, monitor labor costs, and ensure strict adherence to cash handling and credit policies.

Brand Standards:

Ensure the front desk team consistently meets and exceeds corporate brand standards, quality metrics, and loyalty program enrollment goals. Qualifications Minimum of 2-3 years of hotel front desk supervisory or management experience. Experience with major hotel property management systems (PMS) is highly preferred. Strong leadership skills with a proven track record of developing team members. Excellent communication, interpersonal, and conflict-resolution abilities. Flexibility to work a varied schedule, including mornings, evenings, weekends, and holidays. What We Offer Competitive salary based on experience. Comprehensive benefits package including medical, dental, and vision insurance. Paid time off and holiday pay. Significant worldwide room discounts within our global brand portfolio. Clear pathways for professional growth and career advancement.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Relocation assistance Vision insurance Application Question(s): How many years of customer service experience do you have?

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred) Ability to

Relocate:

Moline, IL 61266: Relocate before starting work (Required)

Work Location:

In person