Responsibilities Front Desk & Guest Services Duty Greet guests and manage check‑ins, check‑outs, and room assignments Handle reservations, cancellations, and OTA/phone inquiries Resolve guest concerns with professionalism, urgency, and ownership Verify room cleanliness and public‑area quality Process payments accurately (cash, card, deposits, folios) Maintain a clean and welcoming lobby, café, pool, parking lot, and guest areas Hotel Operations Follow all hotel policies, procedures, and brand standards Review daily hotel performance reports Complete operational checklists without skipping steps Conduct property walks to ensure safety, cleanliness, and maintenance standards Support renovation, reopening, and improvement projects Maintain smooth operations with minimal supervision Work effectively with housekeeping, maintenance, and management Sales & Revenue Responsibilities Upsell rooms and maximize revenue per guest Support group and event sales from inquiry through coordination Maintain relationships with corporate and long‑term accounts Read and interpret ADR, RevPAR, Occupancy, Pace Reports, and Segment Reports Understand sales, revenue, and operational reports in detail Use report insights to recommend rate adjustments and identify growth opportunities Assist with sales summaries and revenue action plans Engage local businesses and contractors to generate new business Promote hotel amenities and encourage repeat stays Leadership & Assistant Manager Support Serve as Manager on Duty during assigned shifts Train, mentor, and support new hires Provide ongoing coaching to front desk staff Assist with scheduling and shift coverage Resolve operational challenges and enforce policies fairly Demonstrate strong judgment in fast‑paced situations Provide feedback to improve service and operations Cross‑Department Support Housekeeping assistance Laundry support Café/breakfast restocking Pool restocking and safety checks Maintenance reporting Property cleanliness (lobby, hallways, parking lot, public areas)

Base Pay:

$13.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): This job requires working independently without constant supervision. Can you confidently manage the entire hotel alone during your shift?

Yes / No

Our property is a no‑electronics and smoke‑free environment during work hours. Can you work an 8‑hour shift with no phone use, no smoking, and no personal breaks outside scheduled times?

Yes / No

When you see a task (cleanliness, guest need, maintenance issue), do you complete it immediately without waiting for direction?

Yes / No

Are you able to maintain a professional, calm, and mature attitude even during stressful guest situations? Yes /

No Experience:

Hotel Frontdesk:

1 year (Required) hotel front desk operations & revenue‑related tasks: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person