Hotel Front Desk Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Compensation:

$55,000 - $60,000 yearly

Responsibilities:

Gather financial information and generate occupancy reports for the general manager Direct front desk operations and ensure customer service meets our high standards for guest satisfaction Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies Make sure to adhere to the front desk budget and put in orders for office supplies as needed Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints

Qualifications:

Must possess a high school diploma or equivalent certification (GED) Bookkeeping skills and experience with MS Office a plus At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field 1 year of previous experience working in the hospitality industry Possess excellent management skills, communication skills, and multitasking skills About Company Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or Legoland, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.