Job Overview We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial performance, and foster a positive environment for staff and guests alike. The ideal candidate will possess extensive experience in hospitality management, demonstrate exceptional leadership skills, and thrive in a fast-paced, guest-focused setting. As the face of the hotel, you will ensure that every guest experience exceeds expectations while maintaining operational efficiency and profitability. Duties Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless service delivery. Lead and supervise hospitality teams, fostering a motivated, professional environment focused on exceptional guest experiences. Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability. Implement and uphold hotel guest service standards to ensure high levels of customer satisfaction and positive guest relations. Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data accuracy. Coordinate with human resources for staffing, training, performance evaluations, and ensuring compliance with employment laws. Monitor hotel guest service standards through regular inspections and guest feedback to continually improve service quality. Develop strategies for revenue growth through marketing initiatives, upselling techniques, and enhancing guest amenities. Handle complex customer service issues promptly and professionally to maintain the hotel's reputation for excellence. Oversee financial operations including budgeting, forecasting, night audit procedures, and managing multi-line phone systems with professional phone etiquette. Requirements Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong knowledge of hotel management systems (PMS), property management software (PMS), and hospitality reservation platforms. Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments. Demonstrated expertise in revenue management, budgeting, financial operations, and human resources within the hospitality industry. Exceptional customer service skills with a focus on creating memorable guest experiences. Experience managing hospitality operations budgets and implementing cost-control measures. Familiarity with resort environments or large-scale hotels is preferred; experience with night audit procedures is advantageous. Strong managerial communication skills to coordinate between departments and communicate expectations clearly. Knowledge of front desk operations including multi-line phone systems, phone etiquette, and guest relations standards. Join us as our Hotel General Manager to lead an energetic team dedicated to delivering outstanding hospitality experiences! We value passionate leaders committed to excellence in every aspect of hotel management—your expertise will help shape memorable stays for our guests while driving operational success!

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person