Overview Step into a leadership role with our vibrant hospitality team as the Front Desk Manager, where you'll serve as both the warm welcome and the operational heartbeat of our property. Wingate of Angola has proudly earned multiple corporate Best of the Best awards and top-tier recognition from Wyndham, reflecting our commitment to excellence. In this high-energy position, you'll take charge as a proactive leader delivering outstanding guest experiences, overseeing front desk operations, and maintaining seamless communication across all departments. Your background in hospitality management and customer service will elevate guest satisfaction and support smooth, efficient operations, ensuring every stay is memorable. If you thrive in a fast-paced environment and are passionate about hospitality, this is your moment to shine. Responsibilities Receives shift instructions and drawer from Manager and reviews Front Desk Log. Counts and verifies bills and coins in drawer. Generates current house status and pre-registration report. Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks. Checks in guests, establishes credit and assigns rooms according to standard operating procedures. Verifies guest history information, issues guest room key, and answers guest inquiries. Answers switchboard promptly, relaying calls and recording messages. Receives and sorts incoming mail and prepares outgoing mail. Pre-blocks and pre-registers groups or tours as assigned. Receives documents and places wake-up calls. Post any and all incidental charges to guest folios. Checks out guests, finalizes folio, collects payment, and obtains guest room key. Resolves customer complaints, recording specific complaint information. Maintains and cleans immediate work area. Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log. Records significant information to Front Desk Log. Performs other duties as needed or assigned. Maintains compliance with company policies, practices, procedures and safety standards. Inspects all conference rooms and common areas each day to ensure security standards are met. Reports in proper uniform, which is cleaned and pressed. To be familiar with local competition and rates To attend and participate in staff meetings. To handle all incoming reservations and record properly. To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc. To handle inquiries, both phone and in person, giving property tours when at all possible. To perform daily, area hotel availability checks. Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines. Qualifications Must have open availability to cover shifts when needed Experience with cash handling Experience in accounting Previous Hospitality experience required Knowledge of general administration duties Familiarity with hotel booking software and the booking procedure Adequate computer skills and knowledge of common programs like Excel and Microsoft Word Ability to handle customer complaints with a courteous attitude and tactfulness. Ability to multi-task Join us in creating welcoming environments where guests feel valued from the moment they arrive! We are committed to fostering an inclusive workplace that supports your growth while delivering exceptional hospitality experiences. Wingate of Angola is an

Equal Opportunity Employer Benefits:

Dental insurance Employee discount Free parking Health insurance Vision insurance

Experience:

Front Desk Management:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Angola, IN 46703 (Required)

Work Location:

In person