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C
Confidential
Hotel General Manager
Career Insights for Hotel Manager
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Scorecard
Based on Indiana data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$67,220 / year median in Indiana
+7% projected growth
Job Description
As General Manager you'll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. People
- Develop programs and initiatives to increase team engagement that are aligned with the service philosophy
- Develop, implement and monitor team member succession planning to ensure future bench strength
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
- Oversee HR related actions in accordance with rules and policies Financial
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
- Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position Guest Experience
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
- Speak to guests - ask for their feedback and relationships Responsible Business
- Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
- Maintain relations with outside contacts
- Act as public relations representative to raise awareness of hotel and brand in local community
- Drive team member involvement in community organizations, activities and businesses
- Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint
- Perform other duties as assigned. May also serve as manager on duty. What we need from you
- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Three to Five years' prior hotel management experience, or equivalent combination of education and experience
- Experience required may vary based on size and complexity of operation.