Job Overview Join our dynamic hospitality team as a Hotel Front Desk Supervisor, where you will lead the front desk operations with energy and enthusiasm! In this pivotal role, you will oversee guest check-in and check-out processes, ensure exceptional customer service, and manage daily front desk activities to create memorable guest experiences. Your leadership will inspire a welcoming atmosphere, uphold hotel standards, and coordinate with various departments to deliver seamless service. If you thrive in a fast-paced environment and have a passion for hospitality management, this is your opportunity to shine! Responsibilities Supervise front desk staff to deliver outstanding guest services with professionalism and warmth Oversee guest check-in and check-out procedures, ensuring accuracy and efficiency using property management systems (PMS) such as ChoiceAdvantage or similar platforms Handle guest inquiries, resolve issues promptly, and provide solutions that enhance guest satisfaction Manage reservations using hospitality reservation systems, including modifications and special requests Ensure adherence to hotel emergency procedures and safety protocols at all times Coordinate with housekeeping, maintenance, and other departments to meet guest needs swiftly and effectively Conduct night audits to reconcile daily revenue and prepare reports for management Maintain excellent phone etiquette when communicating with guests and clients via phone or email Requirements Proven experience in hospitality management or hotel front desk operations, preferably with resort experience Strong knowledge of property management systems (PMS), especially OPERA or comparable platforms Exceptional customer service skills with a focus on problem-solving and client communication Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively Familiarity with hotel emergency procedures and guest relations best practices Excellent communication skills, both verbal and written, including phone communication and phone etiquette Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining attention to detail Previous experience supervising front desk teams or in hotel management roles is preferred Join us in creating welcoming environments where every guest feels valued! We are committed to fostering a vibrant workplace that supports your growth in hospitality management. This paid position offers an exciting opportunity to develop your skills while making a positive impact on our guests' experiences.

Pay:

$17.00 - $19.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount Free parking Paid time off

Experience:

Hotel Front Desk:

1 year (Required)

Hotel Front Desk Supervisor:

1 year (Preferred)

Work Location:

In person