Overview Join our dynamic hospitality team as an Assistant General Manager (AGM) and play a pivotal role in elevating guest experiences while overseeing the seamless operation of our hotel. In this energetic leadership position, you will collaborate with department heads, manage daily hotel functions, and ensure exceptional service standards are maintained across all areas. Your expertise in hospitality management, team leadership, and financial oversight will drive the success of our property, creating memorable stays for our guests and fostering a motivated, high-performing team. This role offers an exciting opportunity to develop your managerial skills within a vibrant hotel environment committed to excellence. This job requires weekend work. Responsibilities Oversee daily hotel operations, ensuring all departments deliver top-tier guest service aligned with brand standards and hospitality best practices Lead, supervise, and motivate hospitality teams across front desk, housekeeping, food & beverage, and other departments to achieve operational excellence Manage hospitality operations budgets, including revenue management, cost control, and financial reporting to optimize profitability Supervise human resources functions such as staffing, training, performance evaluations, and ensuring compliance with employment laws Maintain property management systems (PMS) and hospitality reservation systems to streamline booking processes and improve guest experience Uphold hotel guest service standards by addressing guest inquiries promptly and resolving issues efficiently to maximize guest satisfaction Collaborate on revenue strategies by analyzing market trends and implementing pricing adjustments to boost occupancy and revenue streams Ensure adherence to health & safety regulations, property maintenance standards, and hotel policies to provide a safe environment for guests and staff Skills Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Proven experience in overseeing daily hotel operations with strong supervisory skills in a hospitality setting Extensive knowledge of hotel management practices including revenue management, budgeting, and financial operations Proficiency in property management systems (PMS), hospitality reservation systems, and multi-line phone systems with excellent phone etiquette Demonstrated leadership in managing hospitality teams, human resources functions, and fostering a positive team environment Exceptional customer service skills with a focus on exceeding guest expectations and maintaining high service standards Strong managerial communication skills to coordinate between departments and communicate effectively with staff and guests Resort or hotel experience preferred; familiarity with hospitality reservation systems and property management software is essential Ability to manage hospitality operations budgets efficiently while maintaining quality standards in a fast-paced environment Join us as an Assistant General Manager where your leadership will inspire teams, delight guests, and drive operational excellence in a vibrant hotel setting!

Pay:

$51,000.00 - $60,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person