Front Desk Supervisor

Are you a hospitality leader who thrives on creating seamless guest experiences and motivating front desk teams? Do you bring energy, organization, and a passion for leading others to every shift? If you love coaching, problem-solving, and going the extra mile for guests, join us as our next Front Office Supervisor and make every stay unforgettable! Why You'll Love This Job Lead & Inspire

• Manage and mentor a front desk team, helping each member grow while delivering service that exceeds expectations. Drive Operational Excellence
• Oversee all front desk operations, including guest check-in/check-out, cash handling, and Hilton Honors enrollment, while maintaining smooth, efficient processes. Be Guest-Centric
• Anticipate and exceed guest needs, resolve issues with professionalism, and create memorable experiences that keep guests coming back. What You'll Be Doing Team Leadership
• Hire, train, coach, and hold front desk staff accountable to 6PM Hospitality and Hilton standards; rotate Manager on Duty shifts and ensure shifts are always covered. Daily Operations
• Oversee front desk operations, maintain accurate guest accounts, monitor payroll, and follow shift checklists for seamless hotel operations. Guest Experience
• Greet guests warmly, respond to requests, handle concerns tactfully, and provide accurate information about the hotel and surrounding area. Sales & Revenue
• Promote Hilton Honors enrollment, upsell rooms and hotel amenities, collect leads, and support property sales goals. Inventory & Administration
• Monitor office and Café supplies, maintain records, assist with payroll, and participate in departmental and management meetings. Safety & Compliance
• Follow all safety procedures, emergency protocols, and local regulations, while ensuring team members do the same. Cross-Department Support
• Collaborate with all hotel departments, assist with Café operations, and support special projects as needed. Who You Are Experienced & Knowledgeable
• Minimum of 1 year in a front desk or guest services role with strong knowledge of front office operations. A Leader & Mentor
• Skilled at coaching, motivating, and developing a team while maintaining accountability and high service standards. Guest-Focused & Detail-Oriented
• Passionate about delivering exceptional service, solving problems, and creating memorable stays. Flexible & Resilient
• Ready to work varied schedules, including evenings, weekends, and holidays, while thriving in a fast-paced environment. Physically Capable
• Comfortable standing for long periods, walking the property, and assisting with guest needs throughout the hotel. Tech & Process Savvy
• Proficient in basic computer use, record keeping, email, and following structured operational processes.