Staybridge Suites Hotel Lake Charles. LA Overview Step into the dynamic role of General Manager at a premier hospitality establishment, where leadership, strategic vision, and operational excellence converge to create memorable guest experiences. As the driving force behind the hotel's success, you will oversee all facets of daily operations, ensuring exceptional service standards, financial performance, and team engagement. Your energetic approach and hospitality expertise will inspire your team to deliver top-tier guest relations while maintaining efficient and profitable hotel management. This is an exciting opportunity for a motivated leader passionate about hospitality management and committed to elevating guest satisfaction. Responsibilities Oversee and coordinate all hotel operations, including front desk, housekeeping, maintenance, and guest relations to ensure seamless service delivery. Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth. Manage hotel budgets, including revenue management, expense control, and financial operations to meet profitability targets. Utilize property management systems (PMS) and hospitality reservation systems to optimize bookings, room availability, and guest data accuracy. Implement and uphold hotel guest service standards to ensure exceptional guest experiences that exceed expectations. Develop strategies for revenue enhancement through pricing adjustments, promotional activities, and market analysis. Maintain compliance with health, safety, and hospitality regulations while managing human resources tasks such as hiring, training, performance evaluations, and staff scheduling. Foster strong guest relations by addressing feedback promptly and ensuring high levels of customer service across all departments. Oversee night audit procedures and ensure smooth overnight operations in accordance with hotel policies. Lead initiatives to improve operational efficiency using data-driven insights from property management systems (PMS) and other hospitality tools. Experience Proven managerial experience within the hospitality industry, preferably in hotel or resort settings with a focus on overseeing daily operations. Demonstrated supervisory experience managing diverse teams in a fast-paced environment. Strong background in hospitality management including revenue management, budgeting, financial analysis, and human resources. Experience working with property management systems (PMS), hospitality reservation systems, and multi-line phone systems with excellent phone etiquette skills. Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff. Familiarity with hotel guest service standards, front desk operations including night audit procedures, and managing guest relations is essential. Excellent leadership skills combined with managerial communication abilities to motivate teams and drive operational excellence. Knowledge of resort operations is advantageous; experience managing hospitality budgets and financial operations is required for success in this role. Join us as a General Manager where your energetic leadership will shape unforgettable guest experiences while driving operational success!

Pay:

$70,000.00 - $90,000.00 per year

Benefits:

Employee discount

Work Location:

In person