POSITION SUMMARY

The Venue Operations Manager at The Josephine will work very closely with the Director of Catering and Events. The VOM directs and coordinates all activities for the property, including supplies ordering, staffing, and both programming and catering support operations. Oversees the hiring, development, and performance of hourly staff. Oversees the planning, organizing, training and leadership necessary to achieve established goals and objectives in labor costs, profitability, employee retention, guest satisfaction, service standards, and overall cleanliness and sanitation. Works closely and collaboratively with Director of Catering and Events to ensure that The Josephine is operated at the highest standard.

ESSENTIAL FUNCTIONS

• Management o Create a positive and productive working environment that supports fun balanced with pride and performance.

o Exemplifies a positive attitude. o Oversee the timely recruitment, screening, and training of all staff as well as ongoing training. o Maintain regular and consistent communication with team to ensure smooth operations per company standards. o Set and maintain all standards. Maintain professional image including overall cleanliness as well as proper uniform and appearance standards. o Hold staff accountable for performance. o Oversee hiring, supervision, discipline, documentation, and termination of employees. o Training, coaching and development of hourly staff by providing ongoing feedback, establishing performance expectations, and overseeing performance reviews. o Maintain an open-door policy. o Delegate and get work done through others in coordination with corporate departments. o Be able to effectively manage a team both during and outside of work hours through organization, goals, and accountability. o Work in concert with event sales and programming partners to meet financial goals for the business. o Be knowledgeable of policies regarding personnel and administer prompt, fair, and consistent corrective action for violation of company policies, rules and procedures as outlined in the Employee Handbook. o Be knowledgeable of laws, legal codes, government regulations as it pertains to The Josephine. o Ensure operations follow Louisiana Responsible Vendor guidelines. o Strong decision making and ability to proactively make changes as needed. o Committed to delivering our standards.

• Guest Satisfaction o Build relationships and Make Guests.

o Oversee the procurement and marshaling of all supplies and equipment needed for each event according to BEO and event requirements. o Plan for and hold accountable for the closing of the event and the return of the facility to "show ready" as soon as possible. o Proactively identify and solve problems related to building upkeep, communicating with outside vendors as needed. o Ensure positive guest service in all areas. Respond timely to all inquiries and/or complaints, taking appropriate action to resolve any guest issues. o Create and maintain an environment that exists to make guests feel welcome and appreciated through attentive, friendly, and courteous service. o Foster and maintain relationships with nearby businesses and strive to always be a good neighbor to those around us.

• Operations o Ensure proper safety and security measures are in place to protect employees, guests, and company assets.

Complete proper documentation should an employee or guest incident occur. o Uphold food safety, food handling and sanitation requirements to ensure the health and safety of guests and employees. o Collaborate with company management to ensure all operational standards, policies and procedures are being followed. o Develop daily schedules and assign team tasks and priorities. Ensure that the team maintains an efficient pace. o Maintain an effective inventory of linen, small wares, and other supplies. Ensure proper inspection and rotation of product. o Oversee the storage and maintenance of all supplies. o Oversee the daily maintenance of the facilities, including the procurement of appropriate supplies and accountability. o Attend weekly meetings with Sales and Catering to ensure proper coordination for an event. o Ensure event setup is completed by staff in a timely manner. o Complete and maintain adequate training and experience to assist in event management as necessary for Company success.

• Financial / Administrative o Manage labor costs to lead a profitable facility.

o Oversee the adherence to budgets for all purchasing. o Control prime costs while influencing operating costs. o Utilize labor effectively within budget while ensuring quality standards. o Regularly review goals, budgets, and period forecasting with Executive leadership. o Responsible for ensuring that all financial and personnel/payroll related administrative duties assigned are completed accurately, timely, and in accordance with company standards. o Manage beverage costs, waste, and labor to lead a profitable facility. o Ensure proper pricing of items sold in order to accomplish budgeted goals. o Collaborate with Inventory Manager to ensure accuracy of POS in order to capture all sales. o P&L statement - understand the function of and the ability to reconcile. o Manage all elements of financial statements including labor, beverage cost, COG's, etc. pertaining to the property. o Oversee and adhere to cash handling and reconciliation procedures in accordance with company policy and procedures.

• General o Maintain company focus and vision.

o Be proactive in establishing systems and standards for the property. o Maintain regular communication with ownership, corporate office departments. Actively prepare for and participate in meetings with managers, catering, and corporate staff. o Attend appropriate and designated meetings. o Lead by example serving as a role model for entire staff. o Perform related work and other duties and special projects as needed.

REQUIREMENTS

• High school diploma or equivalent
• 5+ years of management/leadership experience in a high-volume, fast-paced environment.
• Venue management experience preferred.
• Serv Safe certification required.
• Ability to read and write in English with excellent verbal, interpersonal and communication skills.
• Strong organizational, multi-tasking, time management, follow-up, and analytical skills with solid attention to detail and accuracy.
• Proficiency in Microsoft Office programs, especially Excel.
• Ability to learn industry specific software (such as R365, TOAST, Paycor, TripleSeat, etc.)
• Experience or ability to learn basics of venue production such as audio and lighting to properly coordinate and oversee those employees or contract workers.
• Internet skills including use of e-mails (Microsoft Outlook).
• Ability to work in a team-oriented, fast-paced environment with a customer service orientation.
• Strong managerial skills and able to successfully prioritize and manage multiple responsibilities.
• Must be able to get along with co-workers and manage subordinates as a team.
• Be flexible and eager to learn new things while thinking analytically and creatively.
• Must maintain a strong professional presence and present a well-groomed appearance.
• Ability to manage confidential business, customer and employee information with tact and discretion.
• Must be able to respond calmly and make rational decisions when handling business related issues in a fast-paced environment.
• Work is performed in an environment with varied temperatures both indoors and outdoors for reasonable periods.
• Must be able to sit or stand for extended periods of time, bend, stoop, reach, crouch, kneel, lift, push and pull.
• May occasionally lift, push, pull or move items weighing up to 50 pounds.
• Must be able to work in varied temperatures, hot, cold and/or loud environment for extended periods of time.
• Manual dexterity is essential. Must possess finger dexterity to use restaurant and office equipment adeptly.
• Must be able to dependably work a minimum of 45 hours per week; able to work a varied and flexible schedule, including nights, weekends, and holidays, as necessary to manage and operate The Josephine effectively.
• Must have reliable transportation, including the ability to relocate as needed during the workday.
• Maintain presence in the community through professional societies and/or board involvement.
• Must adhere to the established appearance, hygiene, and dress code guidelines.
• Ability to adhere to and comply with all rules and regulations of the company.

General Comments:

This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned, and management retains the right to add to or revise this job description at any time, with or without prior notice. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment is at-will, and this job description does not imply an employment contract. We are an Equal Opportunity Employer and Drug-free Workplace. Dickie Brennan & Company participates in E-Verify, a federal program verifying each employee's right to work in the Unites States.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Management:

5 years (Preferred)

Work Location:

In person