FOH Manager / Guest Experience Manager Tango Mango is seeking a motivated, high-performing Front of House Manager to help lead our Shreveport location. We are a fast-growing, fast-casual concept known for our Asian-inspired rice bowls, handcrafted smoothies, and shaved ice—and we're building a team that takes pride in delivering an exceptional guest experience every single day. This is a leadership role for someone who thrives in a fast-paced environment, takes ownership, and leads with both professionalism and energy. You won't just manage the front—you'll set the tone for the entire guest experience, ensuring every visit is clean, efficient, and welcoming. Training for this position will take place at our Longview location before transitioning to the Shreveport store. What We're Looking For We're looking for a confident, detail-oriented leader who brings positivity, accountability, and strong organizational skills to every shift. You should be comfortable guiding a team, addressing challenges directly, and maintaining high standards without constant oversight. You notice what others miss—whether it's a messy dining area, slow service, low supplies, or a team member who needs direction—and you take action to fix it. Responsibilities Lead and support the front-of-house team during shifts Deliver a consistently friendly, fast, and professional guest experience Train FOH team members across all roles, including cashier, server, smoothie/drink station, expo/front counter, and drive-thru operations Hold team members accountable to company standards and expectations Handle customer concerns with professionalism and care Ensure order accuracy before food is served Maintain a clean and organized dining room, bathroom, front counter, drink station, and entry area Open and/or close the restaurant following established procedures Manage cash handling, including drawer counts and reporting discrepancies Monitor and restock FOH supplies such as cups, lids, bags, napkins, sauces, labels, and receipt paper Minimize waste and prevent avoidable mistakes Communicate clearly with ownership regarding staff performance, customer feedback, supply needs, and maintenance issues Complete detailed and accurate shift reports Foster a positive, respectful, and high-performing team culture Requirements Previous leadership experience in restaurant, fast-casual, retail, or customer service environments preferred Proven ability to lead a team—not just work as part of one Strong communication and interpersonal skills Reliable transportation Ability to stay active and move quickly throughout shifts Availability to work nights, weekends, and peak business hours Comfortable giving feedback and correcting team members respectfully but firmly Highly organized, dependable, and detail-oriented Strong commitment to cleanliness, hospitality, and consistency Preferred Experience 2+ years in restaurant, food service, retail, or hospitality 1+ year in a leadership role such as shift lead, supervisor, assistant manager, or FOH manager Experience with cash handling, opening/closing procedures, training, and customer service resolution Background in fast-casual or quick-service environments is a plus Pay & Growth This position offers $18-$25 per hour, based on experience and performance. We value strong leadership and are committed to rewarding individuals who help elevate our standards and drive results. As Tango Mango continues to grow, there will be opportunities for increased responsibility and career advancement. Who Will Succeed Here You'll thrive in this role if you: Take initiative and ownership without needing constant direction Spot problems early and take action to solve them Deliver genuine, friendly service to every guest Keep your team focused, motivated, and moving efficiently Hold yourself and others accountable Communicate clearly and professionally Lead by example in both attitude and work ethic Care deeply about doing things the right way How to Apply Please submit your resume along with a brief message answering the following: Must provide at least 2 references How much restaurant or customer service experience do you have? Have you led a team before? If so, in what capacity? What makes you a strong manager? What is your availability? Why are you interested in joining Tango Mango? We're looking for someone who wants to grow with us and help build a restaurant known for consistency, cleanliness, and outstanding guest experiences.

Pay:

$18.00 - $25.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person