Job Title:

Supervisor -

Sales & Front Desk Brand:

Hilton Garden Inn Department:

Front Office /

Sales Reports To:

General Manager Job Summary The Supervisor - Sales & Front Desk plays a key role in delivering the Hilton Garden Inn's outstanding stay experience , ensuring guests feel at home while driving occupancy. This position oversees front desk operations and supports sales initiatives focused on length-of-stay, repeat business, and relationship-driven revenue. Core Responsibilities Front Desk Operations & Guest Experience Supervise daily front desk operations in compliance with Hilton standards Ensure consistent delivery of Hilton Garden Inn service culture, focusing on personalized, guest engagement Oversee check-in/check-out, suite assignments, billing accuracy, and folio management Ensure recognition of Hilton Honors members and repeat guests Resolve guest concerns using Hilton's service recovery standards ( Make It Right ) Monitor extended-stay needs including billing cycles, housekeeping schedules, and guest preferences Sales Support & Extended-Stay Revenue Support Director of Sales in driving extended-stay business (corporate, relocation, construction, medical, and project accounts) Assist with managing long-term and group room blocks, negotiated rates, and contracts Follow up on sales leads and maintain account communication as assigned Coordinate arrivals for repeat guests, ensuring accurate billing and rate compliance Entering accurate reservations and imputing room list. Provide quotes and information for group inquiries Provide quotes and information for Local Negotiated accounts Team Leadership & Training Supervise, train, and mentor Guest Service Agents and Night Auditors Ensure staff are trained in Hilton Garden Inn brand standards, loyalty recognition, and stay service expectations Assist with scheduling to support occupancy patterns and long-stay arrivals/departures Support performance management, coaching, and recognition initiatives Operational & Administrative Duties Coordinate daily operations with Housekeeping and Engineering to support suite readiness and preventive maintenance Ensure compliance with Hilton QA audits, brand inspections, and SOPs Monitor guest feedback through Medallia and assist with service recovery follow-ups Prepare shift reports, sales tracking, and operational communication for management Ensure compliance with cash handling, safety, and security policies Qualifications 2-3 years of Hilton or branded hotel front desk experience Supervisory experience strongly preferred Sales-focused mindset with experience supporting long-term accounts Strong leadership, communication, and problem-solving skills Flexible schedule including evenings, weekends and holidays Physical Requirements Ability to stand for extended periods Ability to lift up to 25 lbs Ability to work in a fast-paced extended-stay hotel environment Key Performance Indicators (KPIs) Guest Experience Index (GEI) / Medallia scores Sales lead follow-up and conversion Front desk accuracy and billing compliance Team engagement and retention

Pay:

$19.00 - $22.00 per hour

Work Location:

In person