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Crescent Hotels & Resorts
Assistant Front Desk Manager
Career Insights for Hotel Manager
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Based on Massachusetts data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$72,465 / year median in Massachusetts
+11% projected growth
Job Description
Assistant Front Desk Manager Crescent Hotels & Resorts life insurance, 401(k) United States, Massachusetts, Quincy 1000 Marriott Drive (Show on map) Jul 28, 2026
Description We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!
What you will be doing:
As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service from arrival through departure. What you should bring to the table: You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. You should have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. You should also have effective communication skills and be able to ommunicate verbally and in writing and prepare complex reports of room availability and revenues generated. Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule. Qualifications Behaviors Functional Expert- Considered a thought leader on a subject Detail Oriented
- Capable of carrying out a given task with all details necessary to get the task done well Team Player
- Works well as a member of a group Leader
- Inspires teammates to follow them Enthusiastic
- Shows intense and eager enjoyment and interest Motivations Growth Opportunities
- Inspired to perform well by the chance to take on more responsibility Self-Starter
- Inspired to perform without outside help Goal Completion
- Inspired to perform well by the completion of tasks Ability to Make an Impact
- Inspired to perform well by the ability to contribute to the success of a project or the organization Education Some college of Hospitality and Resort Management (preferred) High School (required) Experience 1 years: Marriott brand experience and familiarity with FSPMS required.