Job description: The newly renovated Candlewood Suites located in BelAir, Maryland, is seeking a dynamic General Manager to lead the hotel into the next phase of its journey. Located right off Interstate 95, the hotel is just a short drive to Baltimore and Philadelphia and all attractions in between. The hotel has recently completed a full renovation, complete with a new outdoor pool. The person we are looking for must be a team player, capable of leading their associates to the next level in the pursuit of 100% total guest satisfaction.

Duties:

• Oversee the daily operations of the hotel, ensuring smooth and efficient functioning.
• Manage and supervise front desk staff, housekeeping staff, and other hotel personnel.
• Provide excellent guest relations by addressing guest inquiries, concerns, and complaints in a timely and professional manner.
• Conduct night audits to ensure accuracy of financial transactions and resolve any discrepancies.
• Maintain a high level of phone etiquette and handle phone systems effectively.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and maintain hotel inventory, including supplies, equipment, and amenities.
• Implement and enforce hotel policies and procedures to ensure compliance with industry standards.
• Manage room reservations and ensure accurate billing for guests.

Experience:

• Previous experience in hotel management or related field preferred.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication skills, both written and verbal.
• Proficient in using hotel management software and computer systems.
• Knowledge of front desk operations, including check-in/check-out procedures, room assignments, and guest services.
• Familiarity with night audit processes and financial reporting.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Job Type:

Full-time Benefits:

Health insurance Professional development assistance Tuition reimbursement

Experience:

General Manager:

1 years (Required)

Hospitality:

1 year (Preferred)

Work Location:

In person Duties Oversee daily hotel operations including front desk management, guest services, housekeeping, food & beverage, and maintenance to ensure seamless service delivery Lead and supervise hospitality teams across departments, fostering a positive work environment focused on teamwork and excellence Manage property management systems (PMS), hospitality reservation systems, multi-line phone systems, and other technology platforms to optimize operational efficiency Develop and implement revenue management strategies to maximize occupancy rates and profitability while maintaining high guest satisfaction standards Oversee budgeting processes, financial operations, and expense control to ensure the hotel meets its financial goals Maintain hotel guest service standards by monitoring guest relations, addressing complaints promptly, and ensuring exceptional customer experiences Coordinate human resources activities including hiring, training, performance evaluations, and ensuring compliance with employment laws Conduct night audits and oversee security protocols to safeguard property assets and ensure safety for guests and staff Implement hotel policies aligned with industry best practices for guest services, safety procedures, and operational procedures Foster effective communication within teams through managerial communication skills to promote transparency and motivation Experience Proven supervisory experience in the hospitality industry with a strong background in hotel management or resort operations Extensive knowledge of hospitality management principles including revenue management, budgeting, financial management, and human resources Demonstrated ability to oversee daily hotel operations with a focus on customer service excellence and operational efficiency Experience managing property management systems (PMS), reservation platforms, front desk operations, night audit processes, and multi-line phone systems Multilingual or bilingual skills are highly desirable to enhance guest interactions across diverse clientele Strong leadership skills with the ability to manage hospitality teams effectively while fostering a collaborative work environment Previous experience working in resort settings or large-scale hotels is preferred but not mandatory Excellent communication skills—both verbal and written—and the ability to handle complex situations with professionalism Join us as our General Manager Hotel to lead a passionate team dedicated to delivering memorable guest experiences while driving operational success. We value energetic leaders who thrive on challenges and are committed to excellence in hospitality.

Pay:

$57,000.00

• $68,000.

00 per year

Benefits:

Employee discount Health insurance Paid time off Paid training Parental leave Professional development assistance Tuition reimbursement

Work Location:

In person