Overview Join our dynamic hospitality team as a Hotel General Manager, where your leadership will drive the success of our property and elevate guest experiences to new heights. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional service standards, operational efficiency, and financial performance. Your multilingual skills and extensive hospitality management experience will empower you to lead diverse teams, manage budgets effectively, and foster a welcoming environment for guests from around the world. If you thrive in a fast-paced setting and are passionate about delivering outstanding guest services, this is your opportunity to make a lasting impact in the hospitality industry. Duties Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences Supervise and manage hospitality teams across departments, fostering a positive work environment and encouraging professional development Implement and uphold hotel guest service standards, ensuring exceptional customer service at every touchpoint Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data accuracy Coordinate with human resources for staffing, training, performance evaluations, and compliance with employment laws Oversee night audit procedures, ensuring accurate financial reporting and reconciliation of daily transactions Maintain high standards of guest relations by addressing concerns promptly and ensuring guest satisfaction throughout their stay Lead initiatives to improve hotel operations through innovative strategies and continuous process improvements Communicate effectively with staff using managerial communication skills and multi-line phone systems while maintaining professional phone etiquette Experience Proven experience in overseeing hospitality operations within a hotel environment, with supervisory responsibilities in managing teams Strong background in hospitality management, including revenue management, budgeting, and financial operations Demonstrated proficiency with property management systems (PMS), hospitality reservation systems, and other property management tools Bilingual or multilingual abilities are highly preferred to serve diverse guest populations effectively Excellent leadership skills with a track record of managing hospitality teams and human resources functions Experience in customer service excellence and implementing hotel guest service standards Knowledge of front desk operations, night audit procedures, multi-line phone systems, and guest relations strategies Ability to communicate clearly with staff at all levels using effective managerial communication techniques Join us in creating memorable experiences for our guests while leading a vibrant team dedicated to excellence. Your leadership will shape the future of our hotel's success!

Pay:

$55,667.41 - $75,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person