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CI
Country Inns & Suites
Hotel Supervisor
Career Insights for Hotel Manager
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Scorecard
Based on Michigan data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$58,663 / year median in Michigan
+8% projected growth
Job Description
We are looking for a supervisor that oversees the management of the entire hotel staff in order to meet financial goals and uphold customer satisfaction. The hotel supervisor ensures that all policies and procedures are followed in order to uphold company standards. Responsibilities Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Contributes to the successful development of the Regional Manager and other direct reports. Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Shift includes 4 days front desk & 2 days supervisor management May review all departmental schedules for accuracy and staffing demands. Skills Work experience as a Hotel Front Desk Agent & Supervisor or similar role Experience with hotel reservations software, like ChoiceAdvantage, Opera, etc. Previous experience as a hotel General Manager or Assistant General Manager highly preferred. Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms and housekeeping. Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred. Must possess leadership skills to motivate and train staff to ensure accomplishment of goals. Must have solid long-range planning and development skills. Excellent organizational and prioritization skills. Excellent decision maker. Ability to work independently. Superior customer service skills. Excellent communication and presentation skills. Guest Service Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security.