Front Desk Manager Home2 Suites by Hilton Grand Rapids Northeast Grand Rapids, MI Job Details Part-time | Full-time $16 an hour 4 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Computer operation Office activity coordination Organizational skills Office management Time management Full Job Description Job Overview We are looking for someone with scheduling flexibility who can help manage the front desk staff. This includes managing the schedule, interviewing, hiring, and training. The Front Desk Manager work closely with the General Manager to ensure the highest level of customer service is being provided to our guests and also assist the General Manager with routine tasks as needed. Responsibilities Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere. Manage front desk operations, including overseeing staff schedules and training new employees. Handle customer inquiries and resolve issues promptly to maintain high levels of satisfaction. Maintain accurate records of guest interactions, transactions, and feedback. Organize and manage files, ensuring all documentation is up-to-date and easily accessible. Utilize phone systems effectively to manage calls and communicate with team members. Perform clerical duties such as data entry, filing, and proofreading documents for accuracy. Collaborate with other departments to enhance the overall guest experience. Skills Strong organizational skills with the ability to prioritize tasks effectively. Excellent proofreading abilities to ensure all written communication is clear and professional. Exceptional customer service skills with a friendly demeanor. Proficient computer literacy, including familiarity with office software and front desk management systems. Clerical skills to support administrative functions efficiently. Bilingual abilities are a plus, enhancing communication with diverse clientele. Effective time management skills to handle multiple responsibilities seamlessly. Experience with phone systems for efficient communication within the organization. Join our team as a Front Desk Manager where you can make a significant impact on our guests' experiences while developing your professional skills in a supportive environment!

Job Types:

Full-time, Part-time Pay:

$16.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person