Guest Services Manager

Guest Services Manager Lansing, MI Job Details Full-time $60,000 - $75,000 a year 1 day ago Benefits Dental insurance Vision insurance Employee discount Qualifications Sales reporting Customer relationship building Guest relations Sales Sales analysis Mid-level Sales data analysis Achieving sales targets Full Job Description Guest Services Manager Midwest Shooting Center Full-time | $60,000-$75,000 per year (base + performance incentives) About Us Midwest Shooting Center is redefining the modern shooting range experience. With state-of-the-art facilities and a customer-first culture, our mission is to provide a safe, professional, and enjoyable environment for every guest—from first-time shooters to experienced firearm owners. Position Overview As a Guest Services Manager , you'll play a critical role in driving membership and training growth within our facility. You'll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships. What You'll Do Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements Drive Gross Training Sales (GTS) through personal performance and team collaboration. Partner with location leadership to meet and exceed sales and service goals. Follow up promptly and professionally with all leads, inquiries, and appointments. Coach and support team members in improving their membership and service conversion skills. Participate in regular team meetings to review metrics, refine strategy, and celebrate wins. Track and report sales data including conversion rates, training agreements, and membership sales. What Success Looks Like High conversion rates from Sample Sessions to memberships and training packages. Consistent achievement of sales and service benchmarks. A growing base of satisfied members and long-term training clients. Strong collaboration with teammates and department managers. Who You Are A confident communicator with strong one-on-one sales ability. Highly organized and disciplined in tracking and improving performance. Energetic, approachable, and comfortable leading from the front. Passionate about creating exceptional customer experiences. Motivated by goals, teamwork, and measurable success. Compensation & Benefits Annual salary range: $ 6 0,000-$ 7 5,000 , based on experience and performance. Additional performance-based incentives. Health, dental, and vision benefits. Employee discounts on products, services, and training. Opportunities for career growth within a rapidly expanding organization. Join the Midwest Shooting Center Team If you're looking for a career that rewards initiative, professionalism, and performance—while being part of an exciting, growing company—apply today to become a Guest Services Manager with Midwest Shooting Center.