Job Summary We are seeking a dynamic and energetic Hotel Operations Supervisor to lead and oversee the daily functions of our hospitality team. In this pivotal role, you will ensure exceptional guest experiences by managing hotel operations, supervising staff, and maintaining high standards of service. Your leadership will drive operational excellence, optimize revenue, and uphold the hotel's reputation for outstanding guest relations. This position offers an exciting opportunity for a motivated professional passionate about hospitality management to make a meaningful impact within a vibrant team environment. Responsibilities Oversee daily hotel operations, including front desk, housekeeping, and maintenance departments, ensuring seamless coordination and efficiency. Supervise and motivate hospitality teams to deliver exceptional guest services aligned with hotel standards. Manage hospitality reservation systems and property management systems (PMS) to optimize room occupancy and revenue management strategies. Monitor and control operational budgets, including managing financial operations, cost control, and resource allocation to maximize profitability. Implement and uphold hotel guest service standards, ensuring consistent delivery of high-quality guest experiences. Lead human resources functions such as staffing, training, performance evaluations, and fostering a positive team environment. Communicate effectively with staff and guests using managerial communication skills and multi-line phone systems while maintaining professional phone etiquette. Analyze operational data to identify opportunities for process improvements and revenue growth initiatives. Collaborate with other departments to ensure compliance with health, safety, and hospitality regulations. Skills Multilingual or bilingual abilities to communicate effectively with diverse guests and team members. Proven experience overseeing daily hotel operations with strong supervisory skills in a hospitality setting. Extensive knowledge of hospitality management principles, including revenue management and financial operations. Proficiency in using hospitality reservation systems, property management systems (PMS), and other property management tools. Demonstrated leadership in managing hospitality teams, human resources functions, and managing budgets effectively. Excellent customer service skills with a focus on enhancing guest relations and resolving issues promptly. Strong managerial communication skills paired with the ability to lead teams confidently in a fast-paced environment. Familiarity with multi-line phone systems and maintaining high standards of phone etiquette in guest interactions. Join us as a Hotel Operations Supervisor to lead our dedicated team toward delivering memorable guest experiences while driving operational success!

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person