Hotel Assistant General Manager SpringHill Suites Grand Rapids North Walker, MI Job Details Full-time From $20 an hour 2 hours ago Benefits Employee discount Qualifications Teamwork Team development Full Job Description Job Summary We are seeking a dynamic and experienced Hotel Assistant General Manager to join our vibrant hospitality team. In this pivotal role, you will oversee daily hotel operations, ensure exceptional guest experiences, and lead a dedicated team to uphold the highest standards of service. Your leadership will drive operational excellence, optimize revenue management strategies, and foster a welcoming environment that encourages guest loyalty and staff engagement. This position offers an exciting opportunity for a motivated hospitality professional to make a significant impact within a thriving hotel setting. Duties Oversee all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments Supervise and manage hospitality teams, ensuring staff adhere to hotel guest service standards and operational procedures Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings, check-ins, and guest records Maintain high levels of customer service by addressing guest inquiries, resolving complaints promptly, and ensuring memorable guest experiences Lead human resources functions such as hiring, training, performance evaluations, and staff development initiatives Ensure compliance with safety regulations, hotel policies, and quality standards across all departments Foster effective managerial communication within the team to promote collaboration and continuous improvement Oversee guest relations efforts to enhance satisfaction scores and build strong community relationships Skills Multilingual or bilingual abilities to communicate effectively with diverse guests and staff members Proven experience supervising hospitality operations with a strong background in hotel management Expertise in revenue management, budgeting, financial operations, and cost control strategies Proficiency with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and phone etiquette Excellent leadership skills with the ability to manage hospitality teams confidently and motivate staff toward shared goals Strong customer service orientation with exceptional interpersonal skills for guest relations Knowledge of human resources practices related to staffing, training, and employee engagement in a hospitality setting Ability to oversee daily hotel operations efficiently while maintaining high standards of guest services Effective managerial communication skills for clear instructions and team coordination Join us as a Hotel Assistant General Manager if you are passionate about delivering outstanding guest experiences through energetic leadership! Bring your expertise in hospitality management—multilingual capabilities are a plus—and help us create memorable stays for every guest while advancing your career in a thriving environment.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: No less than 40.0 per week

Benefits:

Employee discount

Work Location:

In person