Resort Front Desk Manager — $22

• 25/hour, Full-time Arrowwood Resort & Conference Center, Alexandria, MN Reports to: General Manager Overview Arrowwood Resort & Conference Center is a lakeside resort in Alexandria, Minnesota with hotel rooms, townhomes, cottages, an indoor waterpark, golf, and conference facilities.

We're hiring a Resort Front Desk Manager to lead our front desk team and own the guest experience from check-in to check-out. Key Responsibilities

• Lead, schedule, and coach the front desk team across all shifts
• Oversee daily front office operations: check-in/check-out, reservations, billing, and guest communication
• Resolve escalated guest concerns promptly and professionally
• Coordinate with housekeeping, maintenance, and other departments on rooms and guest requests
• Manage cash handling, payment processing, and shift reconciliations
• Ensure front office procedures and service standards are followed consistently
• Train new front desk associates Qualifications
• Previous hotel front desk experience required
• Management or supervisory experience required
• Strong communication and problem-solving skills
• Hotel PMS experience preferred
• Must be available evenings, weekends, and holidays What Success Looks Like
• Every guest gets a warm, seamless arrival and departure
• The front desk runs smoothly on every shift, with issues resolved before they escalate
• A trained, motivated team that's proud of the service they deliver Benefits
• Dental, health, and vision insurance
• PTO•Retirement plan•Employee discount Work location: In-person, Arrowwood Resort & Conference Center, Alexandria, MN.

Full-time; weekends, evenings, and holidays required. Arrowwood Resort & Conference Center is an equal opportunity employer.

Pay:

$22.00

• $25.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person