Front Desk Supervisor Fairfield Inn & Suites by Marriott, MSP Airport Mendota Heights, MN Job Details Full-time $20 - $22 an hour 1 hour ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Employee discount Professional development assistance Qualifications Computer operation Customer communication Stress management Microsoft Office Attention to detail Organizational skills Full Job Description Overview We are seeking a dedicated and professional Front Desk Supervisor to oversee the daily operations of our front desk area. This role is essential in providing exceptional customer service, managing front desk staff, and ensuring a smooth check-in and check-out process for all guests or clients. The ideal candidate will be organized, personable, and capable of handling multiple responsibilities with efficiency. Must be flexible to work weekends and nights on occasion to meet operational needs. Responsibilities Supervise and coordinate front desk staff to ensure high-quality guest service. Manage guest check-in and check-out procedures efficiently and accurately. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Ensure the front desk area is well-maintained, organized, and welcoming at all times. Assist in training new team members and providing ongoing support to existing staff. Maintain accurate records of reservations, billing, and other administrative tasks. Collaborate with other departments to ensure seamless operations across the facility. Be available to work weekends and nights on occasion as required by the schedule. Skills Excellent interpersonal and communication skills. Strong organizational abilities with attention to detail. Ability to handle stressful situations calmly and effectively. Leadership qualities with experience supervising or managing a team preferred. Flexibility to work outside standard hours, including weekends and nights when necessary. Proficiency in basic computer applications such as MS Office or reservation management systems is a plus. Professional appearance and demeanor aligned with customer service standards. This position offers an engaging environment where your leadership and customer service skills will make a positive impact on our guests' experience. We value proactive individuals who are committed to creating a welcoming atmosphere while maintaining operational excellence.

Pay:

$20.00 - $22.00 per hour Expected hours: 32.0 - 48.0 per week

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Paid time off Professional development assistance

Work Location:

In person