DIRECTOR OF ROOMS

Reports to the General Manager, position is exempt

WHAT'S IN IT FOR YOU

$85,000-$95,000 Annual Salary Range Flex Time Off Performance Based Incentive Plan Medical, Dental, Vision, and Pet Insurance Employer Paid Basic Life and AD&D Discounted pet insurance available through

ASPCA 401

(k) Retirement Plan with employer match Strong sense of belonging through diversity, equity, and inclusion Interested? Please read on...

WHO YOU ARE

You are humble and understand the need to work side by side with others. You take feedback seriously to make things better. It is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness and ask the front desk what type of system they are using. You get excited when amenity packaging is on point or when you hear a guest service story created by an employee's intuition. You can also strip a bed as fast as the best housekeeper. Your career experience is eclectic and dynamic. You take great pride in having worked your way through a variety of rooms division department head roles. You have a special place in your heart for the people and teams you have worked with and developed throughout your career. You get excited for customer service skills training and know that success comes through collaboration and teamwork. You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable, not stuffy or cookie-cutter.

THE ROLE

The Director of Rooms reports to the General Manager. It is critical the person in this role possess a diverse knowledge of Rooms Division operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. All leaders of Aparium are required to work hand in hand with their teams. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general. The Director of Rooms will support and lead the Rooms Division (i.e. Guest Services, Housekeeping, Security and Valet departments), ensuring innovative guest experiences, the delivery of outstanding guest service and the crafting of a dynamic team. The Director of Room's presence should be as regular in the lobby and floors as it is in their office. The Director of Rooms will also actively develop trusting and transparent relations with their peers on the Executive Committee, the managers who report to them and the associates of the hotel. As a leader within Aparium Hotel Group, they will work with a phenomenal group of peers who will insist that they are collaborative, humble, experienced and open-minded. No egos are allowed.

WHAT YOU WILL DO

Uphold and model the company's principles of People, Place and Character, ensuring that self and team model and drive collaboration, intuitive service and translocal hospitality Actively participant in the interviewing, hiring, training, scheduling, coaching, and motivating of Rooms Division associates to create an environment that nurtures ideas and develops future talent for succession planning Demonstrate a passion and aptitude for all aspects of a guest's experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Serve as the shepherd of all on-property experiences, fostering the ability to uncover the details that will add a memorable special touch for guests and associates Participate in and/or leads daily briefings, weekly Rooms leadership meetings and monthly departmental staff meetings to further develop ideas and objectives within the Rooms Division team Model an approachable, collaborative style where helpful feedback and strategic thinking is used to remedy any previously missed opportunities Work with Rooms Division managers to assign associates activities for the day Partnering with Rooms Division managers to check in on their teams' accomplishments, ensuring standards are achieved and associates feel supported and motivated to meet and exceed guest needs Observe conditions of all physical facilities and equipment in the hotel operation, working in collaboration with Rooms Division management, Facilities management and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance and life of all furniture, fixtures and equipment throughout the hotel is maximized Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and associates, responding swiftly and effectively in any hotel emergency of safety situation Be fluent in operational metrics, KPI's and P&L's, demonstrating critical thinking skills by connecting with those with operational observations Provide coaching and corrective action that targets root causes of issues and the highest priorities in the Rooms Division operation Participate in all Executive Committee meetings to provide thoughtful and insightful suggestions and feedback in order to give a voice to the Rooms Division at the highest leadership level Work directly with outside contracted companies to ensure quality and timeliness of work, developing long term partnerships Champion Aparium divisional and hotel wide initiatives and best practices by ensuring time is taken to effectively communicate and/or train on the purpose of each initiative Communicate regularly with the General Manager to provide updates and align on priorities, discussing plans and making requests for any additional resources to support the operations Any additional tasks and responsibilities as requested by the General Manager in support of a successful operation

HOW YOU WILL LEAD

Embody leading by example by working directly with each member of your team, being willing to coach and counsel with gentle correction and purposeful feedback Openly collaborate with all departments in the hotel to provide an exemplary guest experience, being comfortable in discussing ideas before implementing a decision that will impact operations property-wide, as the hotel cannot function successfully in silos Be respectful in your daily interactions with the GM, your direct reports, your peers, guests and vendors, being an example of the utmost professionalism and a pillar in your community Demonstrate your skills of being highly analytical in thought and recommendations, without acting like the smartest person in the room Continually seek out the facts when making decisions; expressing a point of view without it being ego-driven Display adaptable interpersonal skills, being able to engage others in general conversation to build rapport quickly, while also being able to adapt communication and presentation styles to engage a wide range of audiences and stakeholders Approach fact finding and discovery missions in a collaborative way; valuing input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation Be passionate in driving results, effectively collaborating with others to do so, garnering their support through influence, not by leaning on the title Be comfortable in being a "general" in identifying strategic needs, yet maintain the ability to be a "soldier" to ensure the implementation of a strategic plan is implemented Prioritize and organize your own work; when necessary, working flexible or extended hours to support needs within the Rooms Division

WHAT YOU WILL NEED

Passion for the People, Place and Culture of our community A love for guest service is required An ability to demonstrate resiliency, optimism, creative thinking and composure under pressure A minimum of (5) five years experience in customer service management, ideally within an upscale, lifestyle or luxury hospitality product Adaptable interpersonal skills to communicate and address all associate levels of the hotel effectively Professional reading, writing and verbal proficiency in the English language, conversational Spanish is a plus, but not required Intermediate skills in Microsoft Excel, Word and PowerPoint to create spreadsheets, proposals and presentations Experience utilizing property management systems Due to the cyclical nature of the hotel industry, the ability to work varying schedules to reflect the business needs of the hotel is required

WHO WE ARE

Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. #mgl