Job Summary We are seeking a dynamic and experienced General Hotel Manager to lead and oversee all aspects of hotel operations, ensuring exceptional guest experiences and operational excellence. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hospitality management, and the ability to motivate and manage diverse teams. This role involves strategic planning, financial oversight, and maintaining high standards of customer service to drive the success of the property. Multilingual or bilingual abilities are highly valued to enhance guest relations and team communication across diverse clientele. Duties Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance to ensure smooth functioning. Supervise hospitality teams, providing leadership, training, and performance management to foster a motivated and high-performing staff. Manage hospitality operations budgets, including revenue management, expense control, and financial reporting to maximize profitability. Ensure compliance with hotel management standards, property management systems (PMS), and hospitality reservation systems for seamless guest experiences. Develop and implement guest service standards that promote exceptional customer service and enhance guest satisfaction. Coordinate with human resources on staffing needs, recruitment, training programs, and employee relations. Monitor hotel guest relations by addressing guest inquiries or complaints promptly while maintaining a positive reputation for the property. Oversee revenue management strategies to optimize occupancy rates and revenue streams across all departments. Conduct regular inspections of the property to uphold safety standards, cleanliness, and overall quality. Lead crisis management efforts as needed, including handling night audits or emergency situations with professionalism. Qualifications Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment. Strong knowledge of hotel management systems (PMS), property management systems, hospitality reservation systems, and multi-line phone systems. Excellent managerial communication skills coupled with effective team management abilities. Demonstrated expertise in financial management, budgeting, revenue optimization, and controlling hospitality operations budgets. Exceptional customer service skills with a focus on exceeding guest expectations. Multilingual or bilingual capabilities preferred to facilitate communication with diverse guests and staff. Experience in resort environments or large-scale hotels is advantageous; familiarity with night audit procedures is a plus. Ability to lead human resources functions including staffing, training, and conflict resolution within the hospitality setting. Join us as our next General Hotel Manager to inspire excellence in hospitality! We are committed to fostering an inclusive environment where leadership drives success through innovation and dedication—delivering memorable experiences for every guest while empowering our team members every step of the way!

Pay:

$45,000.00 - $60,000.00 per year

Benefits:

Employee discount Paid time off Paid training

Work Location:

In person