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Home 2 Suites Jackson/Ridgeland
Front Desk Manager
Career Insights for Hotel Manager
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Scorecard
Based on Mississippi data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$66,605 / year median in Mississippi
+9% projected growth
Job Description
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest needs are met
- Perform night audit duties as required
Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Multilingual abilities are a plus
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism
- Proficient in using phone systems and computer software
- Knowledge of hotel operations and guest services
- Ability to work flexible hours, including evenings, weekends, and holidays
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hotel industry Join our team of dedicated professionals committed to providing exceptional guest experiences.
Pay:
$12.00- $13.