Job Summary We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive exceptional guest experiences, optimize revenue, and ensure smooth daily functions across departments. The ideal candidate will possess strong managerial skills, a deep understanding of hospitality management, and the ability to motivate teams to deliver outstanding service standards. As the face of our hotel, you will foster a welcoming environment that promotes guest satisfaction and operational excellence. Duties Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery. Manage hospitality reservation systems and property management systems (PMS) to optimize occupancy rates and revenue streams. Supervise and develop hospitality teams, providing leadership, coaching, and performance feedback to foster a motivated workforce. Implement hotel guest service standards to enhance guest relations, ensuring memorable experiences that encourage repeat visits. Develop and manage hospitality operations budgets, monitor financial performance, and execute revenue management strategies to maximize profitability. Coordinate human resources activities such as hiring, training, scheduling, and ensuring compliance with employment laws. Maintain high standards of customer service by overseeing front desk operations, multi-line phone systems, phone etiquette, and night audit procedures. Monitor property maintenance and safety protocols to uphold property standards and ensure guest safety at all times. Collaborate with marketing teams to promote hotel offerings and improve overall market positioning. Skills Multilingual or bilingual abilities to communicate effectively with diverse guests and staff from various backgrounds. Proven experience supervising hospitality operations with a strong background in hotel management or resort experience. Expertise in revenue management, budgeting, financial operations, and managing hospitality operations budgets. Proficiency with hospitality reservation systems (such as Opera or similar PMS) and property management systems (PMS). Demonstrated leadership skills in managing hospitality teams, human resources functions, and customer service excellence. Strong managerial communication skills for clear delegation, staff motivation, and conflict resolution. Knowledge of hotel guest service standards, guest relations techniques, and front desk procedures including night audit processes. Experience overseeing multi-departmental operations such as housekeeping, food & beverage services, maintenance, and security. Ability to adapt quickly in a fast-paced environment while maintaining attention to detail and high-quality service delivery. Join us as our Hotel General Manager to lead with energy and inspire excellence! Your leadership will shape unforgettable guest experiences while driving operational success in a vibrant hospitality setting.

Pay:

$53,598.30 - $64,548.50 per year

Benefits:

Employee discount

Work Location:

In person