Front Desk Supervisor Hilton Garden Inn Kalispell - 3.5 Kalispell, MT Job Details Full-time $20 - $23 an hour 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Bilingual Resort experience Multilingual Team leadership Night audit Managing hospitality teams Supervising experience Multi-line phone systems Full Job Description Job Overview We are seeking a dynamic and energetic Front Desk Supervisor to lead our front desk team and deliver exceptional guest experiences. In this pivotal role, you will oversee daily operations at the front desk, ensuring smooth check-in and check-out procedures, managing guest inquiries, and maintaining high standards of customer service. Your leadership will foster a welcoming atmosphere, uphold hotel policies, and coordinate with various departments to ensure guest satisfaction. This role offers an exciting opportunity for hospitality professionals passionate about delivering memorable guest interactions and managing efficient front desk operations. Responsibilities Supervise and coordinate the activities of front desk staff to ensure efficient check-in, check-out, and guest services Provide outstanding customer service by addressing guest needs promptly, resolving issues effectively, and maintaining positive client relations Manage reservations using hospitality reservation systems such as OPERA or Property Management Systems (PMS), ensuring accuracy and completeness Oversee night audit procedures to reconcile daily transactions and prepare reports for management review Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills Enforce hotel policies, emergency procedures, and safety protocols to ensure a secure environment for guests and staff Collaborate with housekeeping, maintenance, and other departments to deliver seamless guest experiences in a fast-paced resort or hotel setting Skills Proven experience in hospitality management or hotel front desk operations with a focus on guest services Bilingual or multilingual abilities to communicate effectively with diverse clientele Strong knowledge of hotel management systems such as OPERA and property management software (PMS) Exceptional customer service skills combined with problem-solving abilities to handle guest concerns efficiently Familiarity with hotel emergency procedures, night audit processes, and resort operations Excellent communication skills for client interaction via phone, email, or in person Ability to manage multi-line phone systems while maintaining professionalism and courtesy in all interactions Join us as a Front Desk Supervisor where your leadership will inspire your team to deliver memorable experiences. Your dedication to hospitality excellence will be recognized as you create welcoming environments that guests cherish. We are committed to supporting your growth in the vibrant world of hotel management!

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Front Desk Supervisory:

2 years (Required) Hilton hotel: 2 years (Required)

Work Location:

In person