Hotel Guest Service Manager/Front Desk Manager Home2 Suites Asheville Biltmore Village Asheville, NC Job Details Full-time $40,000

• $45,000 a year 19 hours ago Qualifications Driver's License Public relations Full Job Description Be...an Innovator, a Motivator, a Leader, a Team Player
• Most of all, Be Baywood! With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Join us as our Hotel Guest Service Manager/Front Desk Manager at our Home2 Suites Asheville
• Biltmore Village located at 61 Thompson St Asheville, NC 28803 .

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Room Count:

117)

Successful Candidates:

Scheduling:

Have the Ability to consistently work all shifts as needed

Previous Management/Team Leadership Experience:

Minimum of 1-year Hotel experience as a Front Desk Shift Supervisor or 2 years as a Lead Front Desk Agent Hilton Portfolio of Brands Preferred Must have valid driver's license in good standing Must possess excellent public relations skills and warm and friendly attitude Leadership skills and ability to build a team with common goals for overall service culture. Strong Accounting & Administrative skills Must possess knowledge of hotel interdepartmental relationships and be able to work well with other managers Summary Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, Transportation Services/Valet and Guest Accounting. Departmental efforts should maintain established operational standards. Job Duties Interviews, selects & train associates Motivates staff through positive reinforcement, and leading by example Provides input during the preparation of the annual budget Attends required meetings and training Conducts departmental and other required meetings for which s/he is responsible Ensures that established back-up procedures (reports, equipment, etc.) are in place Ensures that all departmental policies and procedures are adhered to Implements Baywood & Brand promotional programs and procedures Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed Monitors room inventory and status, ensuring the proper room type is upon guest arrival. Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision. Monitors cleanliness and neatness of departments for which s/he is responsible. Monitors inventory of supplies, placing orders in a timely manner. Communicates with other departments, therefore promoting a seamless operation. Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment. Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc. Administers disciplinary action, following company guidelines Administers performance appraisals Monitors market operations, i.e. cleanliness & merchandising, & inventory, placing orders in a timely manner. Monitors pantry inventory & purchases, ensuring that food supplies are always in stock Reviews the guest credit report, addressing any issues. Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed. Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines. Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required. Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines. Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location Participates in safety initiatives and is an integral part of the Safety Committee. Completes incident reports, taking appropriate action. Notifies appropriate parties Performs role of Manager on Duty as needed. Participates in the BEAR activities and other company sponsored community service & fundraising events. Additional duties may be added at any time at the discretion of management. Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled